{"id":3611721,"url":"https://alion.io/job/howden-operations-technician","title":"Operations Technician","company":{"id":708547,"name":"Howden","domain":"howdengroup.com","url":"https://alion.io/company/howdengroup-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T14:36:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T20:14:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":4},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nIntroduction\n\nAs an Operations Technician, you’ll provide product-line technical and administrative support to London-based broking teams, acting as a key contact for day-to-day queries. You’ll help maintain accurate premium, policy and client processing in line with Group policy and London Market requirements.\nYou’ll also support the functional management team in developing technical capability across the wider team. Your work will connect broking colleagues, internal teams and external interested parties, helping documentation, invoicing and complex debiting matters progress accurately and on time.\nWhat you’ll be doing\n\nYou’ll coordinate technical processing from documentation and invoicing through to data integrity and issue resolution. You’ll also share knowledge through testing, training and project activity.\nAct as the main liaison for London-based broking teams, providing technical guidance and resolving day-to-day queries.\nManage client administration, policy changes and invoicing, checking that outputs are accurate, timely and aligned with Group policy.\nCoordinate London Market coverage and pricing documentation, including slips, quotes and indications, with internal and external interested parties.\nComplete data entry, credit control and subjectivity follow-up, maintaining accurate records and escalating urgent or complex debiting issues appropriately.\nContribute to user documentation, system testing, training delivery, data integrity monitoring and project work.\nSupport the functional management team by helping colleagues build technical capability and by reviewing work where required.\nWho we’re looking for\n\nYou’ll bring practical experience of London Market insurance processing and be able to explain technical information clearly. The criteria below distinguish the essential evidence needed for the role from useful, non-mandatory systems experience.\nExperience working with Lloyd’s and the wider London insurance market, including relevant processes and procedures.\nWorking knowledge of FCA requirements relevant to insurance intermediaries and the ability to apply them in technical administration.\nEvidence of auditing, checking or supervising work for accuracy, completeness and compliance.\nClear written and verbal communication, together with numeracy suited to premium, policy and invoicing activity.\nExperience using Acturis, producing LPANs or working with Xchanging / DXC technology.\nAn industry-related qualification.\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nFixed Term Contract (Fixed Term)","description_format":"text","description_chars":4308,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Vacation Rentals","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-02T14:36:00Z"},{"event":"reopen","at":"2026-11-06T06:32:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/howden-operations-technician","json_url":"https://alion.io/job/howden-operations-technician.json","meta":{"generated_at":"2026-11-08T02:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":708547},"rest":"https://alion.io/mcp/rest/get_company?id=708547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowden-operations-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowden-operations-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowden-operations-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howden-operations-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowden-operations-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3611721}},{"tool":"search_jobs","arguments":{"company":"howdengroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3611721},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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