{"id":1001817,"url":"https://alion.io/job/howdengroup-it-helpdesk-specialist","title":"IT Helpdesk Specialist","company":{"id":708547,"name":"Howden","domain":"howdengroup.com","url":"https://alion.io/company/howdengroup-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":173,"ghost_share":0.023,"stale_share":0.168,"repost_share":0.087,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-17T12:54:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:40:50Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":56},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nHowden Hellas, a leading multinational insurance and reinsurance broker in Greece, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.\nWe are looking for an experienced IT Helpdesk Specialist to join our team!\nLocation: Athens Full-time | Permanent\nAbout the Role\nWe are seeking an experienced IT Helpdesk Specialist (Mid-Level) to provide advanced technical support across our Microsoft-based IT environment. This role sits between first-line support and systems engineering - resolving escalated tickets independently, maintaining core infrastructure, and supporting the broader IT team on projects involving Windows Server, Active Directory, Microsoft 365, and Azure. The ideal candidate combines strong customer-facing helpdesk skills with hands-on systems administration experience and a genuine interest in growing toward a systems/infrastructure engineering path.\nKey Responsibilities:\nHelpdesk & End-User Support\nProvide technical support for hardware, software, network, and account issues,\nOwn and resolve tickets end-to-end via the IT service management (ITSM) platform, meeting SLA targets.\nDiagnose and remediate issues across Windows 10/11 endpoints, mobile devices, and peripherals.\nManage user onboarding/offboarding, including account provisioning, device imaging, and access rights in Active Directory / Entra ID.\nDocument recurring issues and contribute to the internal knowledge base to reduce repeat tickets.\nSystems & Infrastructure Support\nAdminister and maintain Windows Server environments, Active Directory, Group Policy, and DNS/DHCP.\nSupport Microsoft 365 administration: SharePoint, OneDrive, and license management.\nManage endpoint configuration and compliance using Microsoft Intune / Endpoint Manager.\nAssist with Azure infrastructure tasks - virtual machines, storage, backup, and basic networking (VNets, NSGs).\nSupport core network components (switches, firewalls, Wi-Fi, VPN) in coordination with the network/systems engineering team.\nParticipate in patch management, backup verification, and routine infrastructure maintenance.\nWrite and maintain automation scripts (PowerShell) for repetitive administrative tasks.\nContribute to IT projects such as server migrations, M365 tenant changes, and security hardening initiatives.\nWhat We’re Looking For:\n3-5 years in an IT helpdesk, desktop support, or junior systems administration role.\nStrong working knowledge of Windows Server (2016/2019/2022), Active Directory, and Group Policy.\nHands-on experience administering Microsoft 365 (SharePoint, Intune, Entra ID).\nFamiliarity with Azure fundamentals (VMs, storage, Entra ID / Azure AD, basic networking).\nWorking knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls.\nScripting ability in PowerShell for task automation and system administration.\nExperience with ITSM/ticketing platforms (e.g., ServiceNow, Freshservice, Jira Service Management).\nSolid troubleshooting methodology and ability to work independently on escalated issues.\nExcellent communication skills with both technical and non-technical stakeholders.\nPREFERRED QUALIFICATIONS\nBachelor's degree in Information Technology, Computer Science, or equivalent practical experience.\nMicrosoft certifications such as MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), or MS-900 (Microsoft 365 Fundamentals).\nExposure to virtualization platforms (Hyper-V or VMware).\nExperience with backup and disaster recovery tools.\nBasic understanding of cybersecurity best practices and endpoint protection tools.\nWhat We Offer\n Competitive salary and performance-based incentives\n Ongoing training & career development\n Private medical insurance\n Flexible working model with international exposure\nAccess to leading tools, market platforms, and global expertise\nOpportunity to work on high-value, multinational accounts\nSupportive, entrepreneurial culture focused on growth, development, and collaboration\nReady to Shape the Future of Risk?\nIf you're passionate about delivering innovative solutions and ready to grow your career- come join a team that leads from the front!\nBe part of a company that doesn’t follow the market - we help shape it!\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":6194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-17T12:54:43Z"},{"event":"close","at":"2026-11-01T02:07:05Z"},{"event":"reopen","at":"2026-11-12T15:40:50Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.496,"p_room":0.28,"age_days":56,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-11-12T18:26:32Z"},"pay":null,"html_url":"https://alion.io/job/howdengroup-it-helpdesk-specialist","json_url":"https://alion.io/job/howdengroup-it-helpdesk-specialist.json","meta":{"generated_at":"2026-11-12T18:26:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":708547},"rest":"https://alion.io/mcp/rest/get_company?id=708547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowdengroup-it-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowdengroup-it-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowdengroup-it-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howdengroup-it-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowdengroup-it-helpdesk-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1001817}},{"tool":"search_jobs","arguments":{"company":"howdengroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1001817},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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