{"id":1001816,"url":"https://alion.io/job/howdengroup-it-system-administrator","title":"IT System Administrator","company":{"id":708547,"name":"Howden","domain":"howdengroup.com","url":"https://alion.io/company/howdengroup-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":173,"ghost_share":0.023,"stale_share":0.168,"repost_share":0.087,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-17T12:54:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:40:50Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":56},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nHowden Hellas, a leading multinational insurance and reinsurance broker in Greece, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.\nWe are looking for an experienced System Administrator to join our team!\nLocation: Athens Full-time | Permanent\nAbout the Role\nWe are looking for an Entry-Mid Level System Administrator with a strong focus on networking and telephony infrastructure to join our IT team. This role is responsible for maintaining and supporting our LAN/WAN environment, VoIP/telephony systems, and core network hardware, while also assisting with general server and systems administration tasks. This is a great opportunity for someone with foundational networking knowledge who wants to build hands-on experience with enterprise infrastructure and grow into a full systems/network engineering role.\nKey Responsibilities:\nNetworking\nInstall, configure, and maintain switches, routers, firewalls, and wireless access points.\nMonitor network performance and availability; troubleshoot connectivity issues across LAN, WAN, and VPN links.\nSupport VLAN configuration, routing, and basic firewall rule management.\nMaintain network documentation, including diagrams, IP address allocation, and change records.\nAssist with network security tasks such as access control lists, patching of system, network devices, and monitoring for anomalies.\nTelephony\nAdminister and support VoIP telephony systems (e.g., Cisco, Avaya, Microsoft Teams Phone, 3CX, or similar platforms).\nManage handset provisioning, extensions, call routing, voicemail, and hunt groups.\nTroubleshoot call quality issues, dropped calls, and integration issues between telephony and network infrastructure (QoS, SIP trunking).\nCoordinate with telecom carriers and vendors for line provisioning, porting, and outage resolution.\nGeneral System Administration\nAssist with day-to-day administration of Windows/Linux servers, Active Directory, and core infrastructure services (DNS, DHCP).\nSupport backup, patching, and monitoring routines across servers and network devices.\nProvide technical support for network- and telephony-related helpdesk tickets.\nParticipate in infrastructure projects such as office moves, network upgrades, and telephony system migrations.\nMaintain accurate asset inventory for network and telephony equipment.\nHelpdesk & End-User Support\nProvide technical support for hardware, software, network, and account issues,\nOwn and resolve tickets end-to-end via the IT service management (ITSM) platform, meeting SLA targets.\nWhat We’re Looking For:\n1-3 years of experience in a system administration, network support, or telecom support role.\nSolid understanding of networking fundamentals: TCP/IP, VLANs, routing, switching, DNS, DHCP, VPN.\nExposure to VoIP/telephony systems and concepts (SIP, QoS, call routing).\nBasic experience with firewalls and network security concepts.\nFamiliarity with Windows Server and/or Linux server administration.\nComfortable using network monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).\nStrong troubleshooting skills and attention to detail.\nGood communication skills for coordinating with vendors, carriers, and end users.\nPREFERRED QUALIFICATIONS\nHands-on experience with a specific VoIP platform (Cisco Unified Communications, Avaya, 3CX, Microsoft Teams Phone, RingCentral, etc.).\nExposure to cloud/hybrid networking concepts (SD-WAN, site-to-site VPN, Azure/AWS networking).\nExperience with structured cabling and basic hardware installation for network/telephony equipment.\nAssociate's or Bachelor's degree in Information Technology, •Telecommunications, or a related field, or equivalent practical experience.\nWhat We Offer\n Competitive salary and performance-based incentives\n Ongoing training & career development\n Private medical insurance\n Flexible working model with international exposure\nAccess to leading tools, market platforms, and global expertise\nOpportunity to work on high-value, multinational accounts\nSupportive, entrepreneurial culture focused on growth, development, and collaboration\nReady to Shape the Future of Risk?\nIf you're passionate about delivering innovative solutions and ready to grow your career- come join a team that leads from the front!\nBe part of a company that doesn’t follow the market - we help shape it!\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":6336,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-17T12:54:43Z"},{"event":"close","at":"2026-11-01T02:07:05Z"},{"event":"reopen","at":"2026-11-12T15:40:50Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.595,"p_room":0.28,"age_days":56,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-11-12T18:08:56Z"},"pay":null,"html_url":"https://alion.io/job/howdengroup-it-system-administrator","json_url":"https://alion.io/job/howdengroup-it-system-administrator.json","meta":{"generated_at":"2026-11-12T18:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":708547},"rest":"https://alion.io/mcp/rest/get_company?id=708547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowdengroup-it-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowdengroup-it-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowdengroup-it-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howdengroup-it-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowdengroup-it-system-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1001816}},{"tool":"search_jobs","arguments":{"company":"howdengroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1001816},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}