{"id":2349911,"url":"https://alion.io/job/howzithollywood-team-leader","title":"Team Leader","company":{"id":4422488,"name":"Hollywoodbets","domain":"howzithollywood.net","url":"https://alion.io/company/howzithollywood","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T08:17:02Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T14:51:41Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.\nWe have an amazing opportunity for a Team Leader to be based in Vasco, Western Cape. Do you think you have what it takes to be our newest Purple Star?\nThe successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.\nWith Hollywoodbets You Will:\nInnovate and create as part of a like-minded, authentic Team eager to achieve goals.\nEmbrace challenges and the thrill of working in a vibrant and fast-paced industry.\nGrow with our development plans and culture that allows you to further your career.\nYou Bring\n12 months within the Retail, Gaming or Betting industry\nA Bonus To Have:\nDiploma/ Degree/ NQF 4 Learnership\nValid Driver’s License.\n1-2 Years leadership experience.\nWhat You’ll Do For The Brand:\nBranch Growth\nTo ensure achievement of targets within your areas in accordance with branch budgets.\nDrive business results by creating an open dialog with your guests to educate them on all your branch products.\nEnsure betting boards are updated timeously.\nUpdating of memos, card changes, results and scratchings which occur throughout the day.\nBe knowledgeable on all game rules, odd and pay-outs.\nTeam member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.\nTaking customer bets where applicable. (A requirement in express Branches)\nCash Administration\nCash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.\nEducate team members on all FICA Compliance.\nEnsure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.\nEnsure adherence to credit card administration &EFT policies where applicable.\nEnsure team member are issued with correct floats at the end of their shift.\nInterim checks must be done within the course of the day with team leader on duty.\nEnsure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.\nRecovery process must be managed in line with processes/procedures.\nThe correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.\nRecord the guest’s details and I.D number to validate payment after 90 days.\nBranch Reporting\nEnsure that daily newsflashes provide a high level overview of the operations for the day.\nManage branch stock control to ensure that there is sufficient supply (although not over/under).\nEnsure that a stock taking is done weekly and account for stock shortages.\nTeam Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.\nSecurity Management\nBe aware of your surroundings when opening and closing the branch.\nEnsure all security factors are adhered to when banking is conducted.\nBe aware where all panic buttons are placed within your branch.\nEnsure all camera’s inside and outside the branch are all in working order.\nManage all security aspects in the branch.\nThe cashing up process must be conducted with the branch doors closed with security monitoring the area.\nBranch Appearance\nEnsure that the branch is always neat and tidy according to Hollywood standards.\nEnsure that that facilities are well maintained and in good working condition.\nComply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).\nCompliance\nCompliance and adherence to company's internal control policy.\nEnsure compliance with company, legislative and legal requirements.\nMore specifically, ensure compliance with Gambling Board requirements.\nCompliance to the code of ethics and escalate fraudulent activities.\nEnsure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.\nEnsure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.\nEnsure all team members are dressed in their correct Hollywood uniform when on duty.\nCredit bets are not allowed to be taken by any team member.\nTeam members on duty are not allow to take personal bets within the Branch.\nTeam members are not allowed to be behind the terminal counters when off duty.\nTeam members on duty are not allowed to utilize the Limited pay-out machine.\nCommunication\nEnsure all operational communication within the branch is circulated to all team members.\nEnsure team members are aware of key business campaigns, business updates and marketing campaigns.\nEnsure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.\nPeople Management\nManage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.\nEnsure staff attendance and behaviour is managed with the guidance from Branch Manager/Senior Team Leader.\nEnsure all new take recruitment documentation is submitted timeously to the Human Resources department.\nGuest Service\nEnsure to provide good guest service by being friendly, helpful, polite and courteous at all times.\nPro-actively address guest complaints and ensure guest feedback is positive.\nBuild strong relationships with regular guests.\nCreate a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.\nValues\nActively promote the Hollywood values.\nLive the values and lead as an example to the team.\nIf the branch has LPMs, responsible for management thereof.\nIf the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.\nWork closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.\nMust be available 24/7 in case of emergencies.\nWhat You’ll Bring To The Team:\nDemonstrate a good understanding of betting procedures and betting types.\nDemonstrate good business acumen skills.\nDemonstrate good financial management skills.\nExcellent people management skills.\nCustomer service and orientation experience.\nMust be able to identify, analyse, organise, and solve problems.\nFollows through and delivers results despite obstacles.\nGood attention to detail.\nSo, are you ready to level up, learn, and perform at your best? Apply now!\nPlease note that only applicants who meet the stipulated minimum requirements will be considered.\nPlease be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.","description_format":"text","description_chars":7239,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:35:59Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.917,"p_room":0.75,"age_days":10,"expected_fill_days":15,"reasons":["conf:3","wave","velocity","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/howzithollywood-team-leader","json_url":"https://alion.io/job/howzithollywood-team-leader.json","meta":{"generated_at":"2026-10-23T15:46:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422488},"rest":"https://alion.io/mcp/rest/get_company?id=4422488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowzithollywood-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowzithollywood-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowzithollywood-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howzithollywood-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowzithollywood-team-leader"}]}