{"id":1089198,"url":"https://alion.io/job/hoxhunt-human-risk-management-platform-technical-support-engineer","title":"Technical Support Engineer","company":{"id":678775,"name":"Hoxhunt Human Risk Management Platform","domain":"hoxhunt.com","url":"https://alion.io/company/hoxhunt-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false}],"status":"live","first_seen_at":"2026-09-21T12:18:15Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-23T19:26:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our mission and why it matters\nWe are on a mission to make humans the strongest security layer.\nHuman risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.\nWe don't just simulate risks. We build the tools that detect and stop them.\nYour role\nAs a Technical Support Engineer, you’ll play a key part in that mission by ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats.\nThis position is based in Minneapolis, MN, as part of our growing US support team.\nWhat you'll do\nProvide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).\n\nBe the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.\n\nCollaborate with global teams, sharing insights and contributing to process and product improvements.\n\nUse your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.\n\nWhat we're looking for\n2-3 years of experience in technical support solving complex issues (Tier 2).\n\nStrong problem-solving skills and an analytical mindset.\n\nExcellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.\n\nComfortable taking ownership and thrives in an environment that values accountability and autonomy.\n\nGenuine passion for helping others and solving problems efficiently.\n\nExperience working with email technologies and identity provider services preferred.\n\nExperience working in a SaaS environment or within the cybersecurity industry preferred.\n\nExperience with Email Technologies: Knowledge of email technologies such as M365 and Google Workspace preferred.\n\nWhat success looks like\nFirst 30 days: Learn the Hoxhunt platform, handle basic tickets under guidance, and share feedback on your onboarding experience.\nBy 60 days: Independently resolve more complex tickets, conduct troubleshooting calls, and suggest process improvements.\nBy 90 days: Lead critical support cases, contribute to shaping the US-based support strategy and improve the support experience.\n\nWhat you can expect from us:\nCompensation: Annual base salary of $80,000 - $95,000 depending on your experience.\n\nWorking ways: We work in a flexible, hybrid work setting. You are expected to collaborate from our Minneapolis office on a weekly basis.\n\nHigh performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we remain deeply humble and collaborative. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.\n\nAuthentic trust & autonomy: We hire great people and give them the autonomy to thrive. You'll have the freedom to take ownership, make decisions, drive meaningful impact, and help shape the future of our growing organization.\n\nA product you can be proud of: It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.\n\nThe perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you’ll get to collaborate from our wonderful office in Minneapolis!\n\nOur Recruitment Process\nWe want to get to know you and how you think! Our process includes:\nTA screening call (30 min, remote)\n\nHiring manager interview (45 min, remote)\n\nHiring manager interview and live technical exercise (30 min, remote)\n\nPanel interview with leadership and team (60 min onsite)\n\nOffer\n\nBackground Check and Reference checks\n\nAbout Hoxhunt\nHoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.\nAs a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.\nBe among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!","description_format":"text","description_chars":5460,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Incident Response"],"lifecycle":[{"event":"open","at":"2026-09-21T12:26:23Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/hoxhunt-human-risk-management-platform-technical-support-engineer","json_url":"https://alion.io/job/hoxhunt-human-risk-management-platform-technical-support-engineer.json","meta":{"generated_at":"2026-09-23T21:32:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}