{"id":2956970,"url":"https://alion.io/job/hoya-vision-care-customer-service-representative","title":"Customer Service Representative","company":{"id":450913,"name":"HOYA Vision Care","domain":"hoyavision.com","url":"https://alion.io/company/hoya-vision","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lewisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:18:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T11:45:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Join The HOYA Vision Care Team!\nFor over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.\nWe are currently hiring a Customer Service Rep in our Ramsey, MN location!\nPay Rate: $20/hr\nSchedule: Monday - Friday; 9am - 5:30pm\nWhat’s in it for you?\nHealth/Dental/Vision/Disability Insurance\nTuition Reimbursement\n401K plans\nPTO and Paid Holidays\nAnd more!\nWhat you’ll do:\nAnswer incoming inquiry calls and in rare occasions, in person, from Customers in a professional manner\nFill out Rx order forms and quote prices\nAdjust complaints concerning billing and services rendered\nRefer complaints of service failures to designated department managers for investigation\nLocate an order’s current or past position in the facility by looking in computer system\nTag trays when necessary\nPull original invoices for redo’s, enter redo orders over phone, issue credits for redo’s\nGive estimated finish times, monitor own “promise jobs” and notify customers of delays\nArchive prior work for restarts per doctors instructions\nCross-train to help where needed and as directed by the Supervisor \nQualifications:\nHigh School Diploma or GED\n2 years of telephone customer service experience is a plus\nOptical experience recommended\nMust work out of the Ramsey office (not remote) \nWe focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.\nWe welcome people who challenge us to become better, who share our sense of purpose, and who embrace growth, so our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.","description_format":"text","description_chars":2206,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Eyewear","Optometry & Optical Stores"],"lifecycle":[{"event":"open","at":"2026-10-20T21:49:05Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["conf:5","stale_co","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/hoya-vision-care-customer-service-representative","json_url":"https://alion.io/job/hoya-vision-care-customer-service-representative.json","meta":{"generated_at":"2026-11-01T17:35:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450913},"rest":"https://alion.io/mcp/rest/get_company?id=450913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoya-vision-care-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoya-vision-care-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoya-vision-care-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hoya-vision-care-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoya-vision-care-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2956970}},{"tool":"search_jobs","arguments":{"company":"hoyavision.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2956970},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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