{"id":1943069,"url":"https://alion.io/job/hoyoverse-player-support-specialist","title":"Player Support Specialist","company":{"id":678986,"name":"HoYoverse","domain":"hoyoverse.com","url":"https://alion.io/company/hoyoverse","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T02:36:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T04:12:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.\nCommunity is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community.\nPushing the boundaries of imagination, we consistently explore cutting-edge game development technologies.\nIn the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.\nWhen you apply to a position with HoYoverse, we will process your personal data. To learn more, please review our comprehensive Global Applicant and Candidate Privacy Policy.\nWhat You Will Do:\nHandle and resolve common player-reported issues across key modules (including game systems, content, payments, and account management), escalating complex or technical cases to the appropriate team when needed\n\nProvide frontline support to players, responding to inquiries in a timely and professional manner by following established guidelines and scripts\n\nRecord and categorize recurring player issues, contributing observations to the team’s shared knowledge base to help improve response consistency\n\nFollow defined workflows and support processes, flagging any noticeable inefficiencies or unclear procedures to the team lead for review\n\nStay aware of basic compliance and quality standards, flagging unusual or sensitive cases (e.g. potential fraud, policy violations) to senior staff for further assessment\n\nWhat We Are Looking For:\n0-2 years of customer service experience, preferably in gaming or tech industries; fresh graduates with relevant internship experience are welcome to apply\n\nBasic familiarity with support tools and ticketing systems; exposure to data tracking or reporting is a plus\n\nComfortable working within structured processes and cross-functional teams, with a willingness to learn and adapt\n\nPassionate about the gaming & tech industry. Experience with HoYoverse products is a strong plus\n\nFluent in English (knowledge of Mandarin or any other languages is a plus, but not required)\n\nClear and professional written and verbal communication skills, with the ability to interact effectively with players and internal team members\n\nWe are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.","description_format":"text","description_chars":2750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Mobile Games","Content Creation"],"lifecycle":[{"event":"open","at":"2026-10-06T04:31:24Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.816,"p_room":0.9,"age_days":13,"expected_fill_days":27,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hoyoverse-player-support-specialist","json_url":"https://alion.io/job/hoyoverse-player-support-specialist.json","meta":{"generated_at":"2026-10-20T05:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678986},"rest":"https://alion.io/mcp/rest/get_company?id=678986"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoyoverse-player-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoyoverse-player-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoyoverse-player-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hoyoverse-player-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoyoverse-player-support-specialist"}]}