{"id":3181327,"url":"https://alion.io/job/hp-3daas-program-manager-business-operations-and-process-management","title":"3DaaS Program Manager – Business Operations and Process Management","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":138,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sant Cugat del Vallès, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":64},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T21:38:12Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T07:16:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"3DaaS Program Manager - Business Operations and Process ManagementDescription -\nJob Summary\nLead the business operations and process management of the worldwide 3DaaS program within HP Additive Manufacturing Business Operations. Ensure consistent execution across regions, accurate billing, effective partner compensation, and coordinated customer support. Drive process improvement and automation to support program growth and new product readiness.\nProcess management responsibilities\nManage the end-to-end operating processes supporting 3DaaS, including contract administration, renewals, entitlements, supplies replenishment, invoicing, and customer compensation.\nDefine responsibilities and handoffs across Customer Success Managers, Service Operations Managers, the Contract Admin Team, Contract Management Operations, and regional stakeholders.\nOversee the monthly invoicing workflow, from consumption and billing information in Starfleet through invoice requests, creation, customer delivery, and completion of tracking records.\nIdentify billing discrepancies, missing or duplicate invoices, entitlement overlaps, and contract setup issues; coordinate investigation and corrective action.\nGovern customer compensation workflows, ensuring appropriate case assessment, CPQ approval, communication, and application of approved credits in the subsequent billing cycle.\nMaintain process documentation, operational controls, escalation paths, and continuity arrangements.\nBusiness management responsibilities\nCoordinate worldwide program execution across AMS, EMEA, and APJ, aligning regional teams on priorities, responsibilities, and operational issues.\nMonitor renewal and entitlement progress, highlight gaps against targets, and follow up with accountable teams.\nManage the operational partner compensation cycle, including calculation validation, regional coordination, payment follow-up, and the transition from quarterly to monthly compensation.\nWork with Finance and billing teams to reconcile expected business activity, invoices, and recognized revenue, investigating timing differences and unexplained fluctuations.\nCoordinate resolution of customer and partner issues involving supplies, billing, credits, and service coverage.\nProvide management with operational reporting, risk visibility, and recommended improvement actions.\nTransformation and program development\nLead the 3DaaS automation initiative supporting the MJF 1200 program, covering replenishment, delivery, invoicing, and end-to-end operational readiness.\nDefine business requirements for integration between Starfleet and BRIM invoicing, reducing manual requests and repeated data handling.\nImprove customer and partner visibility into program activity and support clearer program guidance for sales and resellers.\nLead invoicing accuracy and revenue reconciliation improvements, including documented data sources, validation rules, exception handling, and automated checks.\nCoordinate readiness testing, process qualification, and operational issue resolution during system migrations and program changes.\nKey working relationships\nRegional Business Operations leaders; Customer Success and Service Operations teams; Contract Administration and Contract Management Operations; Finance; Services Category; partner operations; and systems, data, and automation teams.\nCapabilities required\nCross-functional program management; subscription and contractual operations; process design and continuous improvement; billing and financial reconciliation; data analysis and reporting; stakeholder coordination; and change management.\nMeasures of success\nInvoice accuracy and timeliness; reduction in billing discrepancies and manual effort; timely partner compensation; renewal and entitlement completion; escalation resolution; and operational readiness for new offerings and system changes.\nJob -\nBusiness PlanningSchedule -\nFull timeShift -\nNo shift premium (Spain)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-23T21:38:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hp-3daas-program-manager-business-operations-and-process-management","json_url":"https://alion.io/job/hp-3daas-program-manager-business-operations-and-process-management.json","meta":{"generated_at":"2026-10-24T14:47:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-3daas-program-manager-business-operations-and-process-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-3daas-program-manager-business-operations-and-process-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-3daas-program-manager-business-operations-and-process-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-3daas-program-manager-business-operations-and-process-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-3daas-program-manager-business-operations-and-process-management"}]}