{"id":3059477,"url":"https://alion.io/job/hp-associate-manager-cccb","title":"Associate Manager CCCB","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":139,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"closed","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-27T02:51:48Z","board_verified":false,"closed_at":"2026-10-27T02:51:48Z","days_open":56,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":56},"description":"Associate Manager CCCBDescription -\nJob Summary\nThis role is responsible for managing teams engaged in remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees lower-level supervisors and skilled employees, providing guidance, coaching, and prioritizing projects. The role leads cross-department initiatives, ensures operational excellence through performance monitoring, and addresses routine escalations. The role contributes to process improvement, aligns strategies with organizational goals, and ensures proper tools for operational support. Responsibilities\nManages the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.\nSupervises lower-level supervisors and highly skilled, non-exempt employees, prioritizing projects, ensuring goal achievement, and providing coaching and feedback for skill development.\nDirects and guides departmental teams, participates in cross-department initiatives, and serves as an escalation point for subordinate employees and supervisors.\nEnsures prioritization and effective assignment of day-to-day activities to the functional team, thereby ensuring tasks are completed within the defined timelines.\nDelivers services encompassing standard, specialized, or complex systems, maintaining a predominantly tactical role.\nEnsures operational excellence by closely monitoring critical performance metrics, guaranteeing team objectives and contractual commitments are achieved.\nAddresses and monitors routine escalations, taking appropriate actions to resolve issues as required.\nIdentifies opportunities for process improvement and policy development, also actively engaging in their design and implementation.\nSupports development of short-term and long-term functional strategies and plans that align with the organization's overall goals and objectives.\nEnsures that proper tools are in place to support the team and key operational processes. Education & Experience Recommended\nFour-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Preferred Certifications\nITIL Certifications Knowledge & Skills\nAmazon Web Services\nAutomation\nComputer Science\nCustomer Relationship Management\nCustomer Support\nDebugging\nJava (Programming Language)\nLinux\nOperating Systems\nProduct Support\nPython (Programming Language)\nRoot Cause Analysis\nScripting\nSoftware As A Service (SaaS)\nSQL (Programming Language)\nTCP/IP\nTechnical Services\nTechnical Support\nUnix\nWorkflow Management Cross-Org Skills\nCustomer Centricity\nPrioritization\nResilience\nTeam Management\nStrategic Thinking Impact & Scope\nImpacts multiple teams and supports projects requiring understanding of multiple disciplines or areas of HP. Complexity\nDevelops creative responses to resolve issues. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4532,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-22T05:42:53Z"},{"event":"close","at":"2026-10-27T02:51:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hp-associate-manager-cccb","json_url":"https://alion.io/job/hp-associate-manager-cccb.json","meta":{"generated_at":"2026-10-27T09:38:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-associate-manager-cccb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-associate-manager-cccb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-associate-manager-cccb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-associate-manager-cccb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-associate-manager-cccb"}]}