{"id":3490607,"url":"https://alion.io/job/hp-business-operations-specialist","title":"Business Operations Specialist","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":148,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T23:27:23Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T07:19:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Business Operations SpecialistDescription -\nDescription -\nThis is a Customer Operations role within the Supply Chain Customer Operations & Logistics team under Enterprise Operations, supporting the NA Market. Customer facing role accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.\nResponsibilities:\nActs as a first point of contact for customer accounts on daily operational matters.\n\nEnsure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.\n\nAccountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, and deliveries, invoicing, and financial post- sales programs).\n\nEngages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements.\n\nDrives efforts to optimize current processes, collaborating with other groups within HP to improve day-to-day activities.\n\nRepresents team as a Subject Matter Expert on internal processes to other functions and organizations.\n\nProvide data-based solutions and recommendations to drive business decisions.\n\nAccountable and influential for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.\n\nKnowledge and Skills:\nStrong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)\n\nExecutive communication - leveraging concise and effective messaging, empathy and listening ability\n\nMastery in English and local language\n\nAdvanced problem-solving with critical thinking/data analytics for decision making\n\nAbility to recognize and summarize the business issue, impact and resolutions\n\nEfficient time management and clear prioritization structure\n\nContinuous process improvements & optimization\n\nCustomer centricity and strong partner engagement\n\nKnowledge of S4-SAP, Order To Cash processes is required\n\nStrong knowledge of Microsoft Office (Excel, PowerPoint, etc.)\n\nHave a business mindset and end-to-end Supply Chain processes (plan, source, make deliver) to transition from tactical to strategic.\n\nDeveloped conflict resolution skills.\n\nEmotional intelligence, growth mindset and resiliency\n\nAbility to make decisions with limited information and translate it into proper level of communication as required\n\nAutonomy - Ability to Initiate, influence & drive discussions, independently\n\nChallenge status quo to accelerate business outcomes\n\nEducation and Experience Required:\nFirst level university degree or equivalent experience.\n\nTypically, 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).\n\nJob -\nSupply Chain & OperationsSchedule -\nFull timeShift -\nNo shift premium (Mexico)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4010,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-29T23:27:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hp-business-operations-specialist","json_url":"https://alion.io/job/hp-business-operations-specialist.json","meta":{"generated_at":"2026-11-02T12:04:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-business-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-business-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-business-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-business-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-business-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3490607}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3490607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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