{"id":2258362,"url":"https://alion.io/job/hp-care-center-supervisor","title":"Care Center Supervisor","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4533},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-12T11:52:12Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Care Center SupervisorDescription -\nJob Summary\nThis role is responsible for supervising teams engaged in providing remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees support-level employees, offering coaching and guidance to enhance skills and task proficiency. The role ensures operational excellence by monitoring performance metrics and addressing routine escalations while collaborating cross-functionally for efficient project delivery and driving successful outcomes. The role also contributes to the development of functional strategies aligned with organizational goals. Responsibilities\nSupervises the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.\nOversees and manages the day-to-day activities of support-level employees, ensuring compliance with policies and guidelines, and prioritizing tasks to meet team objectives.\nLeads a team of non-exempt contributors, offering coaching and guidance to enhance task and skill proficiency.\nOffers services across standard, specialized, and complex systems, maintaining a primarily tactical role.\nEnsures operational excellence by closely monitoring key performance metrics, ensuring successful achievement of team objectives and contractual commitments.\nAddresses and monitors routine escalations, taking appropriate actions to resolve issues as needed.\nPartners with business to drive growth and ensure efficient and effective delivery on the functional commitments.\nIdentifies, communicates, and manages potential gaps/areas of improvement in solution and business architecture.\nAssists in developing functional strategies that align with the organization's overall goals and objectives.\nEngages in cross-functional collaborations for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes. Education & Experience Recommended\nFour-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 2-4 years of job-related experience and 0-2 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Preferred Certifications\nITIL Certifications Knowledge & Skills\nAmazon Web Services\nAutomation\nComputer Science\nCustomer Relationship Management\nCustomer Support\nDebugging\nJava (Programming Language)\nLinux\nOperating Systems\nProduct Support\nPython (Programming Language)\nRoot Cause Analysis\nScripting\nSoftware As A Service (SaaS)\nSQL (Programming Language)\nTCP/IP\nTechnical Services\nTechnical Support\nUnix\nWorkflow Management Cross-Org Skills\nCustomer Centricity\nPrioritization\nResilience\nTeam Management\nStrategic Thinking Impact & Scope\nImpacts immediate team and requires basic understanding of the family group’s role in HP organization. Complexity\nApplies company policies and procedures to resolve routine issues. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4478,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-11T04:25:56Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.167,"p_room":0.35,"age_days":25,"expected_fill_days":5,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/hp-care-center-supervisor","json_url":"https://alion.io/job/hp-care-center-supervisor.json","meta":{"generated_at":"2026-10-12T12:00:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-care-center-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-care-center-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-care-center-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-care-center-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-care-center-supervisor"}]}