{"id":2811395,"url":"https://alion.io/job/hp-ccc-mps-vas-technical-solutions-representative","title":"CCC MPS VAS Technical Solutions Representative","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ariana, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":490},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T13:51:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CCC MPS VAS Technical Solutions RepresentativeDescription -\nAt HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.\nJob responsibilities\nLogs the call in to a data base\nEnsures that the customer is entitled to the service, validate customer contract details\nManages all French BF HW service requests and enquirers of customers received through different access channels\nManages customer expectations and identifying customer problems and solve them\nPerforms re-entitlement and clarification\nContacts customer for DBD needed.\nMonitors the service event through completion for compliance.\nHandles timely elevation and/or escalation, when get complex problem\nCoordination of support activities and planning and dispatching of HP resources\nParticipates in projects for process or quality improvements.\nProvide feedback for operation excellence.\nManages multiple tasks or cases simultaneously with minimal supervision.\nWorking independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. \nSuccessfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. \nRespond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical). \nProactively assist customers to avoid or reduce problem occurrence.\nParticipates in projects for process or quality improvements. \nMay act as a mentor to lower-level employee working on similar hardware and software.\nKey deliverables\nProcess descriptions are strictly followed.\nFocus on customer satisfaction.\nEnsure all inbounds and outbound calls are managed on time (SLA)\nWorked out cases in given timeframes (Turn-Around-Time)\nEnsure cases are worked out according to the quality criteria and requirements.\nPersonal targets are achieved.\nStrictly follows company policies, procedures, and Standards of Business Conduct\nEducation & Qualification\nHigh school education or equivalent.3- 5 years general experience, or equivalent combination of Experience and college level education\nExperience in relevant technologies and customer environments\nOther requirements\nExcellent language skills, depending on the scope: Italian\nPersonal skills and qualities\nExcellent verbal and written communication mainly in Italian ,English other, language will be considered as an advantage.\nTeam worker\nAbility to work under pressure\nExcellent analytical, soft-skills and problem-solving skills\nExcellent customer service skills\nPhone and remote support experience\nExperience in customer-facing role, remote support, telephone, e- support, e-chat or similar. \nComputer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. \nHas recognized technical skill in the range of products supported within relevant product lines - A4, A3 Gemstone devices and DesignJet PL30 s.\nKnowledge and experience using Knowledge Management systems.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (Tunisia)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4963,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-18T09:40:18Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":2,"expected_fill_days":5,"reasons":["conf:0","win:mid","comp:junior,brand"],"computed_at":"2026-10-18T14:19:39Z"},"pay":null,"html_url":"https://alion.io/job/hp-ccc-mps-vas-technical-solutions-representative","json_url":"https://alion.io/job/hp-ccc-mps-vas-technical-solutions-representative.json","meta":{"generated_at":"2026-10-18T14:19:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-ccc-mps-vas-technical-solutions-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-ccc-mps-vas-technical-solutions-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-ccc-mps-vas-technical-solutions-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-ccc-mps-vas-technical-solutions-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-ccc-mps-vas-technical-solutions-representative"}]}