{"id":2972436,"url":"https://alion.io/job/hp-collections-team-lead","title":"Collections Team Lead","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":136,"ghost_share":0,"stale_share":0.993,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-23T21:38:12Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Collections Team LeadDescription -\nAs a Collections Team Lead/Resolver, you will coordinate the collections analyst and provide operational support in escalations and other business-related topics, acting as back-up for the Manager, accelerating the collector's ability to build a strategic relationship with customers. Support the collectors so they can understand our customer’s business models, identify challenges in the payment process, and find solutions on how to accelerate cash flow.\nWhat skills are we looking for?\nStrong leadership skills, and ability to easily onboard and develop people.\nCapable of elevating the performance through execution and innovation.\nBe strategic enough to anticipate and define changes.\nknowledgeable of collections processes.\nStrong Communication skills.\nPassion to work in a team environment.\nDemonstrated high-performance track record.\n What will your responsibilities consist of?\nResponsible for overall team metrics and performance.\nMentor and coach team to effectively resolve aged issues.\nEnsure the team is effectively communicating with internal and external partners.\nSubject matter expert and frontline contact for the manager on team-related issues.\nConduct regular account reviews with team members to address problematic situations that may lead to undesirable results.\nLead escalation reviews and meetings with collectors, and internal and external partners.\nProvide feedback on team members for training and review purposes.\nMonitor the technical competence of each team member.\nLeads by example living the HP Way Now and always displaying the Leadership Attributes.\nActs as Operational backup of the manager.\nMakes sure that the team is using the appropriate collections systems and processes at the expected level.\nProvides guidance and coaching to team members on how to utilize collection systems to their full potential.\nDisplays leadership skills in direct discussions and provides advice and guidance to the team on operational issues.\nUses alternative communication methods to obtain response/action for the issues brought up by the team: calls, conference calls, face-to-face meetings.\nKeeps up-to-date internal partner’s contacts list for the entire team portfolio (BU Ops, AR, BU Finance, Controllership, OM, etc.) and shares it with the team.\nHas regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.\nKeeps up-to-date internal partner’s contacts list for the entire team portfolio (AR, BU Finance, Controllership, OM, etc.) and shares it with the team.\nMay develop team motivation and cohesion by proposing and coordinating team activities.\nMay contribute to or lead the VIA score improvement actions at the team level.\nEducation and Experience Required\nFour-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 4-7 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-5 years of work experience.\nJob -\nFinanceSchedule -\nFull timeShift -\nNo shift premium (Mexico)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4255,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-21T03:02:26Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.28,"age_days":42,"expected_fill_days":17,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hp-collections-team-lead","json_url":"https://alion.io/job/hp-collections-team-lead.json","meta":{"generated_at":"2026-10-24T01:52:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-collections-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-collections-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-collections-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-collections-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-collections-team-lead"}]}