{"id":3457901,"url":"https://alion.io/job/hp-commercial-quality-program-manager","title":"Commercial Quality Program Manager","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":148,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1333},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-29T12:48:48Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T05:40:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Commercial Quality Program ManagerDescription -\nJob Summary\nThe Principal Product Quality Program Manager (QPM) serves as a strategic quality leader responsible for driving end-to-end product quality, customer experience, and field performance across assigned Commercial PC platforms. This role combines platform ownership with enterprise-level quality leadership, ensuring quality risks are identified early, mitigated effectively, and prevented from recurring across future generations of products.\nThe QPM role partners with Product Management, Engineering, Reliability, Supply Chain, Commodity Teams, Customer Support, and Executive Leadership to lead quality governance, influence key business decisions, and deliver measurable improvements in customer experience, reliability, call rate reduction, warranty performance, and cost of quality. The role also drives organizational transformation through advanced analytics, AI-enabled quality insights, preventive quality frameworks, and continuous improvement initiatives.\nResponsibilities\nOwn product quality, customer experience, and reliability performance from concept through end-of-life. \nLead NPI quality governance, risk assessments, and mitigation planning, including management of NUDDs and critical quality risks. \nDrive field quality improvements through data analysis, root cause investigations, corrective actions, and prevention programs. \nPartner across Product Management, Engineering, Supply Chain, Reliability, Customer Support, and Operations to influence quality-related decisions and business tradeoffs.\nLead strategic quality initiatives focused on call rate reduction, telemetry integration, AI-enabled analytics, and process transformation.\nDevelop executive-level quality insights, dashboards, and recommendations to support business and product decisions.\nChampion advanced quality methodologies, prevention frameworks, and continuous improvement practices across the organization.\nMentor quality professionals and serve as a recognized subject matter expert for quality strategy, governance, and customer experience excellence.\n\nEducation & Experience Recommended\nFour-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 10+ years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field. Preferred Certifications PMP,ITIL Knowledge & Skills\nAgile Methodology\nAutomation\nChange Management\nComputer Science\nContinuous Improvement Process\nJIRA\nLean Manufacturing\nMilestones (Project Management)\nNew Product Development\nProcess Improvement\nProduct Management\nProject Engineering\nProject Management\nProject Planning\nProject Schedules\nRisk Management\nSoftware Development\nSprint Planning Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts large functions and leads large, cross-division functional teams or projects. Complexity\nProvides highly innovative solutions to complex problems within established policy. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. \nJob -\nEngineeringSchedule -\nFull timeShift -\nNo shift premium (Taiwan)Travel -\nRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4564,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-29T12:48:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/hp-commercial-quality-program-manager","json_url":"https://alion.io/job/hp-commercial-quality-program-manager.json","meta":{"generated_at":"2026-10-31T08:41:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-commercial-quality-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-commercial-quality-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-commercial-quality-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-commercial-quality-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-commercial-quality-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3457901}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3457901},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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