{"id":2967437,"url":"https://alion.io/job/hp-customer-delivery-manager-2","title":"Customer Delivery Manager","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oslo, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":224000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-23T00:20:54Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Customer Delivery ManagerDescription -\nAre you passionate about building trusted customer relationships, driving operational excellence, and delivering measurable business outcomes?\nWe are looking for a Customer Delivery Manager to join our Managed Services Delivery team in Norway. In this customer-facing role, you will be the primary point of contact for service delivery and help customersrealisethe full value of their managed services. You will balance customer experience, service performance, commercial awareness, risk management, and continuous improvement.\nAs a trusted partner, you will work closely with customers, delivery teams, sales, account management, and specialist functions to resolve complex challenges, strengthen service governance, and support long-term customer success.\nWhat you will do?\nCustomer leadership and relationship management\nBuild andmaintaintrusted relationships with customer stakeholders at operational, management, and executive levels.\n\nAct as the primary contact for service delivery performance, governance, operational issues, and escalations.\n\nLead regular service and business reviews, ensuring clear alignment on priorities, performance, risks, and improvement actions.\n\nPromote customer satisfaction through proactive communication, transparency, and effective issue management.\n\nService delivery management\nEnsure contracted services are delivered in line with agreed service levels, quality standards, and customer expectations.\n\nCoordinate cross-functional and geographically distributed teams to enable seamless end-to-end service delivery.\n\nLead the resolution of incidents, service requests, risks, and escalations, with clear ownership and follow-through.\n\nMonitor service health and performance trends,identifyroot causes, and drive corrective and preventive actions.\n\nManage approved Requests for Change and support effective implementation of service or contractual changes.\n\nContinuous improvement and transformation\nIdentifyopportunities to simplify delivery, improve efficiency, and strengthen customer outcomes.\n\nLead continuous improvement and transformation initiatives across the service environment.\n\nUse service data, customer insight, and operational trends to move from reactive support towards proactive service management.\n\nContribute to customer success plans and account roadmaps aligned with the customer’s business priorities.\n\nBusiness andfinancial management\nMonitor key performance indicators, costs, forecasts, risks, and delivery commitments.\n\nSupport the financial health of the service byidentifyingcost drivers, reducing avoidable waste, and contributing to recovery plans when needed.\n\nIdentifypotential growth or service expansion opportunities and collaborate with the account and sales teams for further assessment.\n\nTurn operational data and service performance into clear, value-focused customer conversations.\n\nWhat we are looking for\nExperience\nA bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.\n\nTypically5-10 years of relevant experience in customer-facing service delivery, IT service management, managed services, business operations, customer success, or a related area.\n\nExperience working with enterprise customers and complex service environments.\n\nExperience coordinating multiple stakeholders and leading through influence across functions and regions.\n\nSkills and capabilities\nA strong customer-centric mindset and the ability to build credible, long-term relationships.\n\nExcellent communication, presentation, stakeholder management, influencing, and negotiation skills.\n\nStrong analytical and problem-solving capabilities, with sound judgement in complex situations.\n\nA proactive ownership mindset and the ability to manage multiple priorities in a dynamic environment.\n\nCommercial awareness and an understanding of service delivery cost, value, and business drivers.\n\nDigital fluency and confidence using reporting, data, and collaboration tools.\n\nThe ability to work effectively in remote and virtual teams.\n\nLanguage requirements\nFluent Norwegian and English, both written and spoken.\n\nPreferred qualifications\nITIL, Six Sigma, oranotherrelevant service management or process improvement certification.\n\nExperience in managed workplace services, infrastructure services, outsourcing, or customer success environments.\n\nExperience leading transformation or continuous improvement initiatives.\n\nThe impact you can make\nThis role contributes across multiple teams and customer environments. You may lead projects or workstreams, provide direction to virtual teams, support decision-making, and helpestablishconsistent, high-quality service delivery. Your work will directly influence customer confidence, service performance, continuous improvement, and long-term value creation.\nWhy join us?\nYou will work in a highly collaborative, international environment and play a visible role in helping customers achieve theirobjectivesthrough strong governance, operational excellence, and continuous improvement. The role offers the opportunity to combine customer leadership, service management, transformation, and commercial awareness in one position.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (Norway)Travel -\nNot SpecifiedRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":6319,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Norwegian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-21T00:44:52Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.35,"age_days":36,"expected_fill_days":15,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hp-customer-delivery-manager-2","json_url":"https://alion.io/job/hp-customer-delivery-manager-2.json","meta":{"generated_at":"2026-10-23T04:16:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-customer-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-customer-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-customer-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-customer-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-customer-delivery-manager-2"}]}