{"id":3542864,"url":"https://alion.io/job/hp-customer-delivery-manager-cdm","title":"Customer Delivery Manager (CDM)","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":152,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"closed","first_seen_at":"2026-10-30T19:49:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T10:00:27Z","board_verified":false,"closed_at":"2026-11-03T10:00:27Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Customer Delivery Manager (CDM)Description -\nCustomer Delivery Manager Job Description\nThe Customer Delivery Manager (CDM) is a client-facing leader responsible for overseeing the delivery of all high-value, in-scope contracted services across multiple service delivery towers. This role ensures that performance objectives and financial commitments are consistently met, identifies and drives initiatives to improve deal profitability (P&L), and works closely with customers to help them realize the full value of the contracted services.\nThe CDM understands the client at the local, country, region and WW level to analyze delivery requirements, defines with the customer a Customer Success Plan, and identifies incremental revenue opportunities along the duration of the contract.\nThe CDM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination of the different delivery towers.\nThe Customer Delivery Manager (CDM) acts as the single point of accountability for service delivery within each account, ensuring all contractual commitments and service level agreements (SLAs) are met. As the primary contact for both the client and HP delivery teams, the CDM manages all operational and tactical service-related matters.\nThe CDM develops and nurtures an excellent client relationship at the executive level along with Account Manager.\nResponsibilities\nManages day-to-day deal operation and assumes responsibility for all service levels to be delivered to customers, leading the resolution of incidents and coordinating customer service requests.\nAnalyze trends to spot recurring issues, drive root cause fixes with functions, and turn reactive support into proactive service excellence\nMonitors service performance, satisfaction, and financial signals to keep accounts stable and thriving. Lead the resolution of escalations fast and effectively.\nSteer the financial health of managed services maximizing margins, cutting waste, and turning underperforming accounts around through recovery plans.\nGenerate cost and revenue projections to support the Flash forecasting cycle.\nSupports Total Customer Experience management and achieves customer satisfaction targets\nIdentifies upsell and cross-sell opportunities and hand them over to Sales. \nCreate, maintain and improve customer success plans, reporting success KPIs in the Value Reviews, showcasing impact, align on strategic priorities, and turn operational data/KPI into strategic advantage.\nActs as a trusted advisor while sharing industry-specific subject matter expertise with the customers\nEducation and Experience Required\nFour-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer facing role, support delivery, or related field.\nCross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nStrong collaboration, influence and negotiation skills in cross-functional teams\nAbility to manage conflict and complex situations\nAbility to apply business acumen and results driven attitude\nComfortable to work in a remote, virtual environment\nProcess and Methodology focused\nJob -\nServicesSchedule -\nFull timeShift -\nSummarized Shift (Bulgaria)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4537,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-30T19:49:08Z"},{"event":"close","at":"2026-11-03T10:00:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hp-customer-delivery-manager-cdm","json_url":"https://alion.io/job/hp-customer-delivery-manager-cdm.json","meta":{"generated_at":"2026-11-04T14:52:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-customer-delivery-manager-cdm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-customer-delivery-manager-cdm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-customer-delivery-manager-cdm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-customer-delivery-manager-cdm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-customer-delivery-manager-cdm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3542864}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3542864},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}