{"id":2438372,"url":"https://alion.io/job/hp-customer-field-services-category-manager","title":"Customer Field Services Category Manager","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":138,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-13T11:24:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T00:52:38Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Customer Field Services Category ManagerDescription -\nThis role is responsible for developing and executing category and sourcing strategies for Customer Field Services, including install, move, add, change, and decommission (IMACD) services, on-site customer support, break-fix repair, and related field-service capabilities. The Category Manager partners with business, operations, finance, legal, and regional stakeholders to translate service requirements into sourcing plans, supplier strategies, competitive commercial models, and executable contracts. The role proactively manages stakeholder expectations, leads or participates in planning activities and recurring governance forums, monitors supplier and category performance, and identifies opportunities to improve cost, service quality, delivery coverage, customer experience, and supply continuity.\nResponsibilities\nDevelops and executes regional or global category strategies for Customer Field Services, including IMACD, on-site customer support, break-fix services, deskside support, dispatch services, and associated parts or logistics requirements.\nMaintains knowledge of field-service market trends, supplier capabilities, labor models, geographic coverage, emerging technologies, cost drivers, and applicable regulatory or workforce considerations.\nPartners with operations and business stakeholders to understand service requirements, demand forecasts, geographic coverage, service-level expectations, customer commitments, and planned business changes.\nProactively manages stakeholder expectations by establishing clear objectives, timelines, decision points, dependencies, escalation paths, and communication routines.\nParticipates in annual and quarterly planning, demand and capacity reviews, business reviews, project meetings, sourcing councils, and recurring stakeholder governance forums.\nDevelops category plans, sourcing strategies, supplier segmentation models, competitive bid events, business cases, and supplier recommendations supported by market, operational, and financial analysis.\nLeads or supports requests for information, requests for proposal, supplier evaluations, negotiations, contracting, renewals, and supplier transitions.\nEvaluates commercial models such as fixed fee, per-dispatch, per-device, per-site, time-and-materials, dedicated staffing, and outcome- or performance-based arrangements.\nNegotiates pricing, service levels, performance measures, governance requirements, transition obligations, risk protections, and continuous-improvement commitments.\nMonitors supplier performance against contractual commitments, service-level agreements, key performance indicators, financial targets, customer-experience measures, and corrective-action plans.\nIdentifies and mitigates risks related to service continuity, supplier dependency, geographic coverage, workforce availability, subcontracting, information security, compliance, transition readiness, and business continuity.\nWorks with internal partners and suppliers to resolve performance issues, manage escalations, implement recovery plans, and maintain uninterrupted customer support.\nDevelops productive supplier relationships while maintaining appropriate commercial discipline, accountability, and adherence to procurement policies.\nIdentifies savings, cost avoidance, demand-management, standardization, automation, and productivity opportunities without compromising service quality or customer outcomes.\nSupports implementation and transition activities following sourcing decisions, including stakeholder communications, supplier onboarding, knowledge transfer, readiness reviews, and stabilization governance.\nMaintains category documentation, market intelligence, sourcing records, contract data, performance reporting, and a forward-looking pipeline of sourcing and renewal activities.\nUses procurement, contract-lifecycle, sourcing, and reporting systems to maintain accurate data, support sourcing events and approvals, monitor obligations and milestones, and produce actionable category and supplier insights. Education & Experience Recommended\nFour-year or graduate degree in Supply Chain Management, Business Administration, Finance, Operations, Information Technology, or a related discipline, or commensurate work experience and demonstrated competence.\nTypically, 4-7 years of experience in category management, strategic sourcing, procurement, supplier management, IT services, field-service operations, or a related discipline. Experience sourcing or managing IMACD, deskside support, on-site customer support, break-fix, dispatch, or comparable outsourced service categories is preferred. Experience working across countries or regions and managing multiple stakeholder groups is also preferred. Preferred Certifications\nProfessional procurement, supply chain, project management, or IT service management certification is preferred but not required. Knowledge & Skills\nCategory management and strategic sourcing\nCustomer Field Services and IT support delivery models\nIMACD, on-site support, deskside support, dispatch, and break-fix service operations\nSupplier selection, competitive bidding, and commercial evaluation\nContract negotiation and service-level agreement development\nSupplier performance and governance management\nStakeholder engagement and expectation management\nFinancial analysis, should-cost modeling, and total cost of ownership\nDemand, capacity, and sourcing pipeline planning\nRisk assessment, business continuity, and supplier transition management\nExecutive communication, facilitation, and presentation skills\nAbility to work effectively across business, technical, legal, finance, operations, and procurement organizations\nFamiliarity with or prior use of procurement, strategic sourcing, and contract-lifecycle management platforms such as SAP Ariba, Icertis, Jaggaer, or comparable enterprise systems\nSignificant experience and expertise in Microsoft Excel, including advanced formulas, pivot tables, data validation, large-data-set analysis, financial modeling, and dashboard development\nStrong proficiency in Microsoft PowerPoint, including development of concise executive presentations, sourcing recommendations, business cases, and supplier-performance reviews\nProficiency with data collection, visualization, reporting, and collaboration tools used to consolidate information, track performance, identify trends, and communicate actionable insights\nAbility to maintain data quality, reconcile information across systems, and translate market, financial, operational, and supplier data into clear recommendations Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nStrategic Thinking\nCollaboration and Influence Impact & Scope\nInfluences sourcing, supplier, cost, service-quality, and risk decisions across multiple business teams, countries, or regions. May lead category initiatives, sourcing projects, supplier governance activities, and cross-functional workstreams. Complexity\nManages moderately complex categories and assignments involving multiple stakeholders, service requirements, suppliers, geographic markets, and commercial considerations. Applies independent judgment within established policies and escalates material business, contractual, operational, or supplier risks as appropriate. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nSupply Chain & OperationsSchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":8734,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-13T11:24:08Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.575,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hp-customer-field-services-category-manager","json_url":"https://alion.io/job/hp-customer-field-services-category-manager.json","meta":{"generated_at":"2026-10-25T01:44:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-customer-field-services-category-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-customer-field-services-category-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-customer-field-services-category-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-customer-field-services-category-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-customer-field-services-category-manager"}]}