{"id":3093487,"url":"https://alion.io/job/hp-customer-operations-specialist-german-speaker","title":"Customer Operations Specialist - German Speaker","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":141,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sant Cugat del Vallès, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-02-06T00:00:00Z","employer_posted_date":"2026-02-06","last_verified_at":"2026-10-28T05:58:05Z","board_verified":true,"closed_at":null,"days_open":264,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":264},"description":"Customer Operations Specialist - German SpeakerDescription -\nMAIN RESPONSIBILITIES:\nThe Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:\nResponsibilities:\n Backlog accountability\n\nManages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need\nReviews the backlog tools in use (e.g. E2E tool, FOM, or any other tool used by HP) on a daily basis and takes actions to bring the delayed orders back in contractual HP SLAs\nProvide backlog analysis and summary report to customer and account team if and when required, in due time and with accurate information, as per the received requests\nManages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests\nCoordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task\nFinancial & revenue management\nEnsures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open\nMinimizes field inventory through constant analysis of the justification of each case and reports to their lead\nKeeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear\nHelps maximize the revenue on the accounts in quarter ends through collaboration with all involved stakeholders\n Communication & E2E coordination\nThe Customer Operations Specialist is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & claims - he/she drives the customer engagement (reactive and proactive) by timely and accurate feedback given to the customer and internal stakeholders on order status and actions taken to optimize the backlog in order to deliver the goods/services with agreed SLAs\nProvides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy. Delivers in time and accurate information, as per the agreed process/ procedure and the client’s request.\nInterfaces internally to the country team, Order Fulfillment, Logistics, Credit & Collection, all relevant Sales Operations functions and back-end team, in order to ensure the best way of delivering the tasks.\nProvides consultancy and guidance to the account team on Customer Operations processes and policies\nConfirm order is processed to customer for manual orders (where applicable)\nProvide proactive status updates to customer and sales on order, especially on those at risk to be delivered out of SLA\nGeneral responsibilities:\nEnsures the accuracy of the processes and tasks from the Supply Chain Customer Operations department\nDelivers the requested tasks in due time\nEnsures the compliance of the processes, as per HP’s internal policies\nIs aware and respects the internal policies and procedures from HP, both from a global and local level\nDelivers any other task or work related responsibility as requested by the manager\nEducation, Knowledge and Skills:\nBachelor or Master's degree\n\nExperience in customer interaction\n\nExperience in working with multiple countries/sub- regions at a high level of complexity\n\nFluency in English and German\n\nMedium to advanced Microsoft Office tools knowledge\n\nCustomer oriented -always keeps a customer focus\n\nTeam spirit\n\nFlexibility and adaptability\n\nStrong analytical skills\n\nAbility to work and multitask under pressure\n\nMeet agreed deadlines for action\n\nOriented towards continuous improvement\n\nAccuracy in delivering work tasks\n\nWhat we offer:\nOpportunity to work in an international organization with colleagues coming from all over the world. \nDiverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. \nAn attractive benefits package: Health & Life insurance \nLunch at reduced prices at our canteen/ ticket restaurant vouchers \nHP product discount \n\nWork life balance / flexible working hours.\nWomen, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. \nWe also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.\nDo you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually. \nLove sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.\nWe have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.\nPrinting Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.\nDedicated lactation room \nOur Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. \nES41 (GBU)\nJob -\nSales OperationsSchedule -\nFull timeShift -\nNo shift premium (Spain)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":6582,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-22T15:34:25Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.06,"p_room":0.28,"age_days":264,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/hp-customer-operations-specialist-german-speaker","json_url":"https://alion.io/job/hp-customer-operations-specialist-german-speaker.json","meta":{"generated_at":"2026-10-28T09:39:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-customer-operations-specialist-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-customer-operations-specialist-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-customer-operations-specialist-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-customer-operations-specialist-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-customer-operations-specialist-german-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3093487}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3093487},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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