{"id":3181329,"url":"https://alion.io/job/hp-digital-services-manager","title":"Digital Services Manager","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":139,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":191000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-23T21:38:12Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T18:52:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Digital Services ManagerDescription -\nHead of Digital Services, U.S. Channel\nJob Description\nRole Overview\nThe Head of Digital Services, U.S. Channel is responsible for leading HP’s Partner Development Manager (PDM) team and scaling HP’s digital software and services business across the U.S. partner ecosystem. This leader owns the strategy, go-to-market execution, partner practice development, and revenue performance required to position Digital Employee Experience (DEX) as a core channel growth pillar and transform the partner motion from hardware-led transactions to outcome-based, recurring experience-led services.\nThe role acts as the senior architect for HP’s DEX-led partner services motion, defining how partners assess, sell, deploy, optimize, secure, and renew digital experience solutions around HP’s portfolio. The Head of Digital Services will align HP sales, product, services, finance, operations, marketing, and program teams behind a scalable partner activation model while ensuring the PDM team is equipped to build partner capability, drive adoption, and deliver measurable recurring revenue growth.\nKey Responsibilities\nLead the Partner Development Manager Team\nLead, coach, and develop a team of Partner Development Managers accountable for partner practice development, pipeline creation, deal execution support, account planning, competitive positioning, and revenue growth in HP digital services.\nEstablish the PDM operating rhythm, including forecasting discipline, partner prioritization, pipeline inspection, business reviews, KPI tracking, and executive reporting.\nEnsure PDMs operate as category and services specialists who build partner capability, contribute to joint business planning, and help partners become self-sufficient in selling and delivering HP-based services.\nSet clear engagement boundaries and collaboration models with PBMs, DBMs, end-user sellers, technical consultants, product teams, and services specialists.\nBuild and Scale DEX-Led Partner Practices\nDefine the end-to-end blueprint partners use to launch and scale HP-based DEX practices, including assessment offers, adoption services, optimization motions, security adjacencies, service catalogs, pricing and margin models, delivery playbooks, onboarding, QBR cadence, renewals, and expansion motions.\nDevelop a DEX maturity model that guides partners from assess, deploy, and adopt through monitor, optimize, automate, secure, and expand.\nBuild partner business cases that quantify service margin, investment requirements, time-to-first-revenue, delivery capacity, customer productivity impact, and customer lifetime value.\nPair partner practice plans with specialty pricing, commitment-based programs, MDF, incentives, certification, and enablement structures that reward adoption, outcomes, renewals, and recurring revenue.\nDrive Digital Services Growth Across the Channel\nPosition digital services as a core growth pillar of the U.S. Channel and a strategic revenue engine, not a hardware attach motion.\nScale annual recurring revenue through DEX-led partner offers, subscription motions, consumption models, adoption services, optimization engagements, and expansion plays.\nActivate VAR, distribution, strategic partner, digital workplace, end-user computing, and security routes to market with clear value propositions, economic models, sales plays, and partner-ready DEX offers.\nUse data, dashboards, market insights, and partner feedback to identify growth opportunities, prioritize partner investments, and improve services penetration.\nAdvance Solution Integration and Practice Specialization\nEnable partners to monetize HP Workforce Experience Platform capabilities, including fleet analytics, experience scoring, operational intelligence, workflow automation, and continuous optimization services.\nIntegrate Digital Employee Experience capabilities into partner offerings, including endpoint analytics, device performance telemetry, sentiment insight, and AI-driven remediation.\nEmbed HP Security into DEX-led partner offerings as an important layer of endpoint resilience, risk reduction, compliance awareness, and proactive experience management.\nEnsure the PDM team translates HP portfolio priorities into partner-specific practice roadmaps, enablement plans, and revenue-producing offers.\nDevelop the DEX and Security Partner Ecosystem\nRecruit, activate, and scale partners with the technical, operational, and commercial capability to deliver DEX-led services around HP’s digital portfolio.\nPrioritize partners with existing digital workplace, endpoint management, employee experience, ITSM, security operations, and end-user computing practices to shorten time-to-revenue.\nDefine security-adjacent DEX routes to market across endpoint security visibility, risk posture awareness, compliance reporting, proactive remediation, and experience-driven operational intelligence.\nEstablish integration points between HP telemetry, partner service desks, experience analytics, automation workflows, security tooling, and recurring commercial models for monitoring, optimization, and compliance-oriented services.\nInfluence Internal Strategy, Programs, and Operating Models\nServe as the internal champion for digital services across HP, building executive sponsorship and organizational alignment for the channel services business.\nTranslate partner wins, customer outcomes, competitive dynamics, and market signals into business requirements for product roadmap, pricing, programs, tools, support, and operational processes.\nAdvocate for the technical resources required to scale DEX-led partner practices, including DEX specialists, technical consultants, solution architects, security subject-matter experts, and pre-sales engineering support.\nDrive requirements for SKU simplification, quoting, ordering, provisioning, entitlement management, renewals, deal registration, funnel visibility, and reporting.\nRequired Experience and Qualifications\nProven success leading channel, partner development, services, software, digital workplace, employee experience, endpoint management, or security-adjacent organizations in a complex technology environment.\nDeep understanding of the Digital Employee Experience market, including endpoint analytics, experience scoring, sentiment insight, automation, remediation, ITSM integration, adoption services, and recurring revenue motions.\nBackground in security, endpoint resilience, risk management, or security operations is strongly preferred; experience with major DEX market players such as Nexthink, Lakeside, ControlUp, 1E, or similar platforms is a plus.\nThe ideal candidate will bring experience from a leading DEX competitor or a proven track record of building and scaling a software or digital services practice within a hardware company.\nExperience building partner practices, scaling partner capability, launching new offers, and translating portfolio strategy into field execution.\nStrong executive presence with the ability to influence across sales, category, product, services, finance, operations, marketing, and partner leadership teams.\nDemonstrated ability to use data, market insight, and partner feedback to shape strategy, prioritize investments, and deliver measurable business outcomes.\nTrack record of building high-performing teams, coaching specialist sellers or partner development resources, and establishing disciplined operating rhythms.\nLeadership Attributes\nTransformational leader who can move the channel from transactional selling to outcome-based, services-led growth.\nStrategic operator who converts vision into scalable operating models, clear ownership, and measurable execution.\nPartner-first executive who understands how partners make money, where they invest, and what capabilities they need to scale.\nStrong collaborator who can orchestrate across HP and remove friction for partners and field teams.\nCommercially disciplined leader who balances growth, profitability, adoption, renewal, and long-term partner health.\nSuccess Metrics\nCategory\nRevenue\nDigital services revenue growth, ARR attainment, YoY growth, services mix, and partner-delivered recurring revenue\nPractice building\nDEX-focused partners recruited, activated, certified, and revenue-producing\nAdoption\nSoftware attach rate, active seats, deployment-to-adoption conversion, experience improvement, and utilization of DEX-led partner services\nRetention\nRenewal rate, net expansion, churn reduction, and customer retention through partner-led services\nPartner health\nService margin, practice profitability, partner investment, certification progress, DEX capability growth, and partner-delivered recurring services revenue\nInternal impact\nPricing, program, process, support, and roadmap requirements adopted by HP stakeholder teams\nCustomer impact\nImproved experience outcomes, satisfaction, reference-ability, and measurable value delivered through HP digital services\nThe pay range for this role is $192,550.00 - $284,000.00 USD USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-relatedknowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\n* Health insurance\n* Dental insurance\n* Vision insurance\n* Long term/short term disability insurance\n* Employee assistance program\n* Flexible spending account\n* Life insurance\n* Generous time off policies, including;\n* 4-12 weeks fully paid parental leave based on tenure\n* 11 paid holidays\n* Additional flexible paid vacation and sick leave (US benefits overview\n[https://hpbenefits.ce.alight.com/])\nThe compensation and benefits information is accurate as of the date of this\nposting. The Company reserves the right to modify this information at any time,\nwith or without notice, subject to applicable law.\nJob -\nSalesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":10967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Growth opportunities","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-23T21:38:12Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hp-digital-services-manager","json_url":"https://alion.io/job/hp-digital-services-manager.json","meta":{"generated_at":"2026-10-27T20:22:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-digital-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-digital-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-digital-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-digital-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-digital-services-manager"}]}