{"id":2972439,"url":"https://alion.io/job/hp-digital-support-operations-specialist","title":"Digital Support Operations Specialist","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Tlaquepaque, Mexico"],"countries":["IN","MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-22T13:25:16Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Digital Support Operations SpecialistDescription -\nJob Summary\nThe Digital Operations Specialist is responsible for supporting HP's Software & Driver delivery operations and customer-facing support platforms (support.hp.com, HP Support Assistant, HP.com, etc). The role ensures operational excellence across software publishing processes, release coordination, platform administration, issue resolution, and stakeholder engagement.\nThis position works closely with engineering teams, product organizations, IT partners, localization teams, and support organizations to maintain the quality, availability, and reliability of software and driver delivery experiences for HP customers worldwide.\nResponsibilities\nSoftware & Driver Delivery Operations\nReview, validate, and approve software and driver publication requests.\nExecute and monitor software publishing and release workflows.\nSupport operational issue resolution and escalation management.\nEnsure publishing activities comply with established quality and security requirements.\nCoordinate release readiness activities across multiple stakeholders.\nOperational Support and Governance\nLead continuous improvement efforts by evaluating existing processes, identifying efficiency opportunities, and partnering with cross-functional teams to implement scalable solutions that enhance operational performance and efficiency.\nManage ticketing systems and operational requests and work closely with stakeholders to ensure timely resolution.\nInvestigate and coordinate resolution of issues related to publishing, translation, content and data.\nMonitor operational performance, publication volumes, SLA adherence, exceptions, trends, etc.\nSupport business-critical software releases and launches.\nMaintain operational documentation, knowledge repositories, and support procedures.\nProvide recurring and ad-hoc reporting to leadership and business stakeholders.\nAnalyze operational trends, identify risks, and drive continuous improvement opportunities.\nPlatform Administration\nAdminister and support operational flows of platforms used to publish software and drivers.\nManage platform configurations, operating system definitions, product classifications, and publication settings.\nManage user access, onboarding, and training activities.\nSupport platform enhancements, testing activities, and process improvements.\nStakeholder Management\nPartner with engineering, IT, support operations, and business teams.\nCoordinate issue resolution and communication across organizations.\nProvide operational status updates and escalation support.\nDrive follow-through on actions impacting customer-facing delivery platforms.\nEducation & Experience Recommended\nFour-year or Graduate Degree in in Computer Science, Information Technology or other related discipline or equivalent work experience.\n5+ years of work experience in Customer Support Operations, Self-service channels, Digital Operations, Release Operations, Product Operations, Technical Operations, or similar operational roles.\nExperience supporting customer-facing digital platforms, enterprise applications, workflows, web operations, software delivery, content management, or release operations.\nJIRA or similar work management tools.\nExperience managing operational workflows, tickets, incidents, escalations and issue resolution.\nStakeholder management and cross-functional coordination.\nStrong analytical and problem-solving skills.\nAbility to work independently and manage multiple priorities in a fast-paced operational environment.\nProficiency in data analysis and Microsoft Excel; experience with Power BI development or other BI tools is preferred but not required.\nKnowledge of Agile methodologies and user story management.\n Preferred Certifications\nProject Management Professional (PMP) Certification Knowledge & Skills\nProject management\nProject planning\nInformation technology (IT)\nSystems integration\nProject management software\nProcess improvements\nInfrastructure design\nSecurity management\nRisk management\nInternal communications\nContract management\nProject controls Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts function and leads projects requiring understanding of multiple disciplines or areas of HP. Complexity\nUses managerial concepts and company objectives to resolve issues in creative and effective ways. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nData & Information TechnologySchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5784,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Sea Freight","Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-21T03:02:26Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.28,"age_days":41,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hp-digital-support-operations-specialist","json_url":"https://alion.io/job/hp-digital-support-operations-specialist.json","meta":{"generated_at":"2026-10-22T13:52:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-digital-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-digital-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-digital-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-digital-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-digital-support-operations-specialist"}]}