Direct Collections Analyst Evergreen

Description -

The following posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness and just be you!

As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions on how to improve HP and customer interlock and accelerate cash flow.

What will your day consist of?

• Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions to improving payments and accelerating cash-flow

• Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams

• Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution

• Conducting critical calls with different Order Management groups, to review the status of the disputes, negotiate and agree on resolution timelines

• Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations

• Following up with Customers’ Requestors (POs’ creators) to obtain a faster resolution on different cases.

• Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate financial decisions

• Escalating up to Director and VP level the cases without a clear resolution path

• Leading and/or participating in business enhancement projects across countries/ regions.

Join us if you have:

• Bachelor's or master’s degree in Finance, Administration, business, economics, or similar

• Advanced English language skills, knowledge of additional languages will be a plus

• 2-4 years of experience in collection, customer service, accounts payable or receivable

• Understanding of collection strategies and financial concepts.

• Good communication, negotiation, and conflict resolution skills.

• Ability to build relationships across teams and cultures

• Understanding of Quote to Cash process.

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’sEEO Policy or your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement