{"id":2187924,"url":"https://alion.io/job/hp-field-technical-support","title":"Field Technical Support","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T16:54:27Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T04:51:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Field Technical SupportDescription -\nThis role is responsible for leading on-site technical support for end users and authorized print service providers. The family of jobs is focused on managing the onsite, delivering software and hardware services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level agreement to ensure customer satisfaction and loyalty. The role maintains high customer satisfaction levels, addressing customer-related issues promptly. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.\nResponsibilities\nMaintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention.\nAddresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.\nProvides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.\nLeads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.\nEmploys proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.\nMaintains departmental documentation on work orders, software, inventory, and other paperwork required.\nAligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.\nAdheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.\nCompletes process-oriented assignments, shares technical information, and supports department-level operational plans.\nIdentifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.\n Education & Experience Recommended\nHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.\nTypically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field. Preferred Certifications NA Knowledge & Skills\nAutomation\nChemistry\nCommissioning\nCustomer Relationship Management\nCustomer Support\nElectrical Engineering\nElectromechanics\nElectronics\nEnvironment Health And Safety\nField Service Management\nHand Tools\nKey Performance Indicators (KPIs)\nOperating Systems\nPreventive Maintenance\nProcess Improvement\nSafety Standards\nTechnical Services\nTechnical Support\nTechnical Training\nThe pay range for this position is $25.00 to $38.10 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n13 paid holidays\n15 days paid time off (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n50%Relocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4943,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-09T16:54:27Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":0.9,"age_days":2,"expected_fill_days":5,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/hp-field-technical-support","json_url":"https://alion.io/job/hp-field-technical-support.json","meta":{"generated_at":"2026-10-12T10:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-field-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-field-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-field-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-field-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-field-technical-support"}]}