{"id":2611126,"url":"https://alion.io/job/hp-fw-technical-marketing-engineer","title":"FW Technical Marketing Engineer","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":1094},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T10:59:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T04:28:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"FW Technical Marketing EngineerDescription -\nJob Summary\nThe FW/SW Technical Marketing Engineer (TME) is responsible for end-to-end quality ownership of HP’s firmware, software, drivers, and security stack throughout the product lifecycle-from NPI (New Product Introduction) through post-launch and sustaining phases.\nThis role acts as a technical bridge between customers, support organizations, R&D, and partners, driving issue resolution, quality improvement, and customer satisfaction across non-hardware domains including firmware, software, drivers, networking, and security.\nEspecially, Drivers related knowledge is required to work as Driver TME.\nKey Responsibilities\nEnd-to-End Product Quality Ownership\nOwn and drive Driver/FW quality readiness from early NPI phases, ensuring potential market issues are identified and mitigated before launch.\nPartner with R&D to influence design, validation scope, and qualification strategies for FW/SW deliverables.\nEnsure smooth transition of ownership from NPI to Current Products with no quality gaps.\nCustomer Escalation & Issue Resolution\nLead customer escalations by isolating precise root causes of FW/SW/driver/network/security related issues.\nOwn the technical action plan for customer cases and manage them through resolution (relief, workaround, or permanent fix).\nProvide technical consultation to L2 / ATS / Support teams regarding root cause, resolution approach, and fix details.\nDefect & Priority Management\nPrioritize defects submitted to R&D or partners based on severity, customer impact, and business risk.\nAct as a strong advocate for customer and market needs to ensure timely attention and resolution.\nValidation, Fix Readiness & Release Quality\nEnsure fixes are appropriately tested under conditions close to real customer environments to minimize regression risks.\nValidate FW/SW fixes, patches, and releases in collaboration with R&D labs or partners.\nDrive closed-loop feedback to improve test coverage and qualification gaps in future releases.\nDocumentation, Communication & Enablement\nProvide clear and professional closure statements explaining root cause and resolution.\nDocument issue symptoms and solutions in release notes, read-me files, and public documentation.\nCommunicate updates and resolutions to Support Delivery Organizations via internal knowledge systems (e.g., WISE).\nDeliver training or technical briefings on new FW/SW changes or functionality to internal teams.\nContinuous Quality Improvement\nAnalyze market and field data to identify systemic FW/SW quality trends and improvement opportunities.\nWork cross-functionally to strengthen processes, qualification criteria, and readiness models across the lifecycle.\nQualifications\nRequired\nBachelor’s degree in Computer Science, Electrical Engineering, Software Engineering, or a related technical field, or equivalent practical experience\nHands-on experience in Firmware, Software, Drivers, Networking, or Security domains, Especially preferred in Drivers\nExperience supporting or managing product quality, technical support, or customer escalations in a complex technical environment\nProven ability to analyze, isolate, and drive resolution of technical issues across multiple teams\nStrong communication skills to clearly articulate technical issues, root cause, and resolution to both technical and non-technical audiences\nAbility to work effectively in a global, cross-functional environment\nPreferred\nExperience working in NPI (New Product Introduction) phases and transitioning products into sustaining support\nBackground in enterprise or commercial printing solutions, platforms, or ecosystems\nExperience collaborating with global R&D organizations and external partners\nFamiliarity with customer escalation processes and support organizations (e.g., L2, ATS, regional support teams)\nExperience with field data analysis, defect prioritization, or release quality management\nKnowledge & Skills\nStrong understanding of FW/SW architecture, release processes, and validation methodologies\nKnowledge of drivers, networking, security concepts, and system integration in customer environments\nRoot cause analysis and structured problem-solving skills\nAbility to balance customer urgency, business impact, and technical feasibility when prioritizing issues\nDocumentation and knowledge-sharing skills, including release notes, technical bulletins, and training materials\nSelf-driven mindset with strong ownership and accountability across the product lifecycle\nHP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore.\nJob -\nEngineeringSchedule -\nFull timeShift -\nNo shift premium (Singapore)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-15T10:59:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-16T04:33:12Z"},"pay":null,"html_url":"https://alion.io/job/hp-fw-technical-marketing-engineer","json_url":"https://alion.io/job/hp-fw-technical-marketing-engineer.json","meta":{"generated_at":"2026-10-16T04:33:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-fw-technical-marketing-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-fw-technical-marketing-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-fw-technical-marketing-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-fw-technical-marketing-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-fw-technical-marketing-engineer"}]}