{"id":3993776,"url":"https://alion.io/job/hp-hood-customer-care-representative","title":"Customer Care Representative","company":{"id":2048728,"name":"HP Hood","domain":"hood.com","url":"https://alion.io/company/hood-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":19,"ghost_share":0,"stale_share":0.737,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T20:57:35Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:29:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!\nOur culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. \nFounded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.\nJob Summary: \nThe Customer Care Representative will ensure professionalism and order accuracy. Meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production and the warehouse. \nEssential Duties and Responsibilities: \nDevelop, maintain and promote pleasant and professional relationships with all internal and external customers.\nContact each account to obtain orders for delivery. Continuously ensure that all customers are being called on a timely manner and that all deadlines are met.\nMeet call quota calls daily balance, extract, specials, potentials, complaints with minimal errors\nMaintain accurate customer files with deliveries, telephone numbers and time of calls.\nSupply sales, Shipping, marketing, production and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders etc.) • Process orders via various entry methods (i.e. via fax, via internet)\nKnowledge of product line in all locations, communicate out of stocks\nArrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc)\nMust be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used.\nIntroduce new product when they are added to the line ensure accounts order accordingly for holidays, snow storms and closings.\nMust have the ability to Up-Sell items to new and established customers.\nProactively reach out to customers when routes are delayed\nServe as liaison for locations\nEducation and Experience: \nHigh school diploma or the equivalent required.\nAt least 1 Year Customer Service experience Skills and Competencies:\nAbility to communication effectively\nStrong computer skills with experience in MS Outlook, Word and Excel.\nMust be able enter data with accuracy.\nMust be organized with great attention to detail\nProven ability to take initiative\nExact compensation may vary based on skills, experience and location.\nThe pay range for this position is\n$23—$28 USD\nReady to join us? Apply directly on our Company Careers Page\nHP Hood is an Equal Opportunity Employer\nFemale/Minority/Veteran/Disabled\n\"VERVRAA Federal Contractor\"\nPrivacy Policy\nCCPA\nFor Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nEmployment is subject to verification of an applicant’s identity and eligibility for employment in the United States as required by immigration laws. 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