Collections Analyst

Description -

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As a Collections Analyst II within HP's Global Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.

This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.

What will you do?

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
• Analyze aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.
• Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
• Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
• Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
• Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
• Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
• Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.
• Utilize reporting and analytical tools to track portfolio performance, prioritize actions, and achieve collection targets.

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.
• Advanced English communication skills, both written and verbal. Additional languages are a plus.
• Strong analytical and problem-solving skills with the ability to interpret financial data and identify trends.
• Understanding of Accounts Receivable, collections practices, and basic financial principles.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to influence and collaborate effectively across diverse teams, cultures, and organizational levels.
• Customer-focused mindset with a proactive approach to issue resolution.
• Knowledge of the Quote-to-Cash process is preferred.
• Proficiency in Microsoft Excel and business reporting tools.

Preferred Qualifications

• Experience managing multinational or strategic customer portfolios.
• Exposure to SAP, Oracle, or other ERP platforms.
• Experience working in a shared services, global business services, or multinational environment.
• Continuous improvement mindset with demonstrated involvement in process enhancement initiatives.

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "