{"id":1540106,"url":"https://alion.io/job/hp-inc-configuration-operations-team-lead","title":"Configuration Operations Team Lead","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":168,"ghost_share":0,"stale_share":0.673,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65600,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-30T20:56:38Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T03:26:10Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Configuration Operations Team LeadDescription -\nJob Summary\nThis role is responsible for utilizing technical expertise to manage a designated technology area or customer group with moderate risk and complexity. The role proactively addresses potential issues, applies the organization's solutions to meet customer requirements, and identifies opportunities for service revenue growth. The role maintains senior-level relationships, contributes to knowledge sharing, and independently resolves moderate scope problems. Responsibilities\nUtilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.\nIntegrates technical acumen and business insight to formulate solutions for customers.\nResolves the majority of technical incidents, within the designated technical area, independently, and collaborates with team members for resolution of more complex or cross-technology incidents.\nProvides solutions to preemptively address issues within the area of responsibility, recognizes potential escalations and proactively notifies management.\nImplements organization’s solutions to fulfill moderately complex customer requirements within the designated technical responsibility.\nIdentifies potential supplementary services that could drive future service revenue growth.\nOffers technical consultation during discussions related to contract renewals and exerts influence over delivery decisions on assigned account plans.\nBuilds and maintains strong relationships up to senior management level in assigned accounts.\nDevelops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.\nWorks independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures. Education & Experience Recommended\nFour-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field or an advanced degree with little or no work experience. Preferred Certifications\nITIL Certifications Knowledge & Skills\nAutomation\nChemistry\nCommissioning\nCustomer Relationship Management\nCustomer Support\nElectrical Engineering\nElectromechanics\nElectronics\nEnvironment Health And Safety\nField Service Management\nHand Tools\nKey Performance Indicators (KPIs)\nOperating Systems\nPreventive Maintenance\nProcess Improvement\nSafety Standards\nTechnical Services\nTechnical Support\nTechnical Training\nTest Equipment Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity\nResponds to routine issues within established guidelines. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nThe pay range for this role is $65,600 to $101,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5539,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Computer Peripherals","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-30T20:56:38Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.531,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":false},"html_url":"https://alion.io/job/hp-inc-configuration-operations-team-lead","json_url":"https://alion.io/job/hp-inc-configuration-operations-team-lead.json","meta":{"generated_at":"2026-10-21T07:14:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-configuration-operations-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-configuration-operations-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-configuration-operations-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-configuration-operations-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-configuration-operations-team-lead"}]}