Customer Operations Intern

Description -

Before applying please note that, to be eligible for this position, you must be currently enrolled at a university in Spain, remain enrolled until the end of the internship, and be eligible to sign an internship agreement with your university. You must also be available to start the internship in February 2027 and continue participating in the program until June-July 2027.

The Customer Operations Intern works within a European, multicultural and fast-moving business environment, supporting HP Customers and Sales Teams within the area of Order Fulfillment. The intern is part of a central Order Management team and gains practical experience across different Customer Operations processes while supporting day-to-day operational activities.

Responsibilities

Backlog Support & Order Management

• Supports the management of customer and partner order backlogs under the guidance of experienced team members.

• Monitors backlog management tools (e.g., E2E Tool, FOM, or other HP tools) and assists in identifying orders at risk of missing service level agreements (SLAs).

• Supports backlog analysis and helps prepare reports for customers and account teams.

• Assists with claims, exceptions, and special customer requests following established processes and procedures.

• Supports the coordination of customer order change requests while ensuring data accuracy.

• Learns and contributes to order management best practices and operational processes.

Financial & Revenue Support

• Assists in monitoring invoicing and order closure activities in HP systems.

• Supports the team in following up on billing-related issues and open orders.

• Helps maintain data quality and supports inventory and revenue-related analysis.

• Assists in tracking financial disputes and supports timely resolution activities.

• Contributes to quarter-end operational activities and revenue support initiatives.

Communication & Cross-Functional Coordination

• Supports customer communication by providing order status updates under team guidance.

• Assists customers and internal stakeholders with information regarding orders, deliveries, and claims.

• Collaborates with internal teams including Sales, Logistics, Order Fulfillment, Credit & Collection, and Sales Operations.

• Supports proactive communication regarding orders potentially at risk of missing agreed SLAs.

• Learns HP Customer Operations processes and provides basic guidance to stakeholders when appropriate.

• Participates in team meetings and cross-functional projects to gain business understanding.

General Responsibilities

• Supports the accuracy of processes and operational activities within the Customer Operations organization.

• Delivers assigned tasks in a timely and professional manner.

• Follows HP internal policies, procedures, and compliance requirements.

• Demonstrates a willingness to learn and continuously develop professional skills.

• Contributes to team initiatives and process improvement activities.

• Performs other internship-related tasks as assigned by the manager.

Education, Knowledge and Skills

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Supply Chain, Economics, Engineering, or a related field in a University based in Spain.

• Interest in Customer Operations, Supply Chain, Order Management, or Business Operations.

• Strong communication skills in English.

• Good German language skills are considered a plus.

• Good knowledge of Microsoft Office applications, especially Excel and PowerPoint.

• Customer-focused mindset with a willingness to help and learn.

• Strong analytical and problem-solving mindset.

• Attention to detail and commitment to accuracy.

• Ability to organize and prioritize tasks.

• Team player with strong collaboration skills.

• Adaptable and eager to learn in a dynamic international environment.

• Positive attitude and willingness to take initiative.

Experience our benefits:

• Paid internship within a global, technology driven company.

• Join an international work environment, with opportunities for learning, professional development, and networking across teams.

• Flexible working schedule, with options for part-time agreements (4 hours/day) or full-time (8 hours/day). The length of the internship ranges from 4 to 12 months.

• Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.

• Mentor assigned.

• Opportunity to join the HP Graduate Program following the placement.

• Lunch at reduced prices at our canteen.

• Access to our on-site sports center, including:

• Gym facilities

• Squash, tennis, and basketball courts

• 25+ organized sports and wellness activities, such as HIIT training, squash, basketball, and yoga

• Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early-career professionals.

• On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.

• Free printing access and hands-on workshops using the latest HP technologies - from large-format prints to 3D-printed models.

• Easy commuting: Free parking available or excellent access via nearby train services.

• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future-skills development.

Sounds like you? Please apply and let’s talk!

Legal entity: Sales & Services

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "