{"id":3624499,"url":"https://alion.io/job/hp-inc-field-service-engineer-4","title":"Field Service Engineer","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":145,"ghost_share":0,"stale_share":0.572,"repost_share":0.014,"time_to_fill_p50_days":34,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:28:37Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T22:46:01Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Field Service EngineerDescription -\nJob Summary\nHP is seeking an experienced Field Service Technician specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area.\nThis is more than a traditional technical service position. As the onsite face of HP, you will play a critical role in supporting the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience.\nSuccess in this role requires a combination of strong technical expertise, customer commitment, clear communication, personal accountability, and dedication. The ideal candidate understands that when a press is down, the impact extends beyond the equipment to the customer’s production commitments and business.\nYou will be expected to take ownership of technical issues, proactively identify potential risks, communicate clearly with the customer, coordinate HP resources when additional support is required, and remain engaged through resolution and recovery.\nAbove all, you will work to become a trusted technical partner to the customer, focused on press reliability, production continuity, and long-term customer satisfaction.\nKey Responsibilities\nCustomer Commitment & Production Support\nServe as the dedicated onsite HP technical resource, developing a strong understanding of the customer’s production environment, operational requirements, and priorities.\nRecognize the critical business impact of press downtime and respond to production-impacting situations with appropriate urgency, ownership, and prioritization.\nRemain actively engaged during critical technical situations through stabilization and resolution.\nBalance immediate equipment recovery with longer-term actions designed to improve reliability and reduce recurring issues.\nMaintain a strong focus on customer uptime, productivity, and overall service experience.\nTechnical Service & Problem Resolution\nDiagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.\nProvide onsite break-fix, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.\nUtilize proactive monitoring tools and techniques to identify potential problems before they result in production interruptions.\nAnalyze recurring technical issues and recommend corrective and preventive actions designed to improve equipment performance.\nCoordinate with HP technical specialists, remote support organizations, and other resources when additional expertise is required.\nProvide technical guidance and onsite escalation leadership when necessary.\nSupport third-party and authorized service resources when appropriate.\nCommunication\nMaintain clear, timely, and consistent communication with the customer throughout service activities and technical escalations.\nProvide understandable updates regarding what is known, actions being taken, next steps, and any additional support being engaged.\nSet realistic expectations and consistently follow through on commitments.\nEffectively communicate technical information to customer operators, production personnel, and management.\nMaintain professionalism, composure, and transparency during high-pressure production situations.\nBuild strong working relationships between the customer and HP support organizations.\nOwnership, Dedication & Accountability\nDemonstrate a strong sense of personal ownership and accountability for both the technical issue and the overall customer experience.\nTake initiative and work independently while recognizing when additional expertise or escalation is required.\nDemonstrate reliability, responsiveness, preparation, and consistent follow-through.\nMaintain flexibility and dedication when customer production requirements require additional coordination and support.\nLook beyond the immediate repair to identify opportunities to strengthen equipment performance and the customer relationship.\nTreat the customer’s ability to successfully operate and produce as a central priority.\nContinuous Improvement & Business Excellence\nIdentify recurring technical, operational, or service challenges and recommend improvements.\nUtilize service data, technical observations, and equipment history to support proactive service decisions.\nMaintain accurate and timely service documentation.\nSupport effective business controls through documentation, analysis, review, and verification.\nShare technical knowledge and best practices with other service professionals.\nContribute to a collaborative environment focused on safety, quality, reliability, and customer satisfaction.\nWhat Success Looks Like\nSuccess in this role means:\nThe customer views you as a trusted, dependable, and knowledgeable HP partner.\nProduction-impacting issues receive immediate attention, strong ownership, and clear communication.\nCustomer commitments are clearly communicated and consistently followed through.\nPotential equipment problems are identified and addressed proactively whenever possible.\nTechnical escalations are effectively coordinated with the appropriate HP resources.\nRecurring problems are investigated with a focus on long-term resolution rather than repeated short-term fixes.\nThe customer understands the status and direction of critical service activities.\nPress reliability, production continuity, safety, and the customer experience remain at the center of daily priorities.\nEducation & Experience\nHigh School Diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.\nTypically 6-8 years of related technical service experience.\nExperience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments is preferred.\nExperience working directly with customers in an onsite technical service environment is highly desirable.\nExperience supporting equipment where availability and uptime are critical to customer operations is strongly preferred.\nPreferred Technical Experience\nExperience servicing or operating HP Indigo Digital Printing Presses.\nStrong background in electrical, electronics, electromechanical, automation, or industrial equipment.\nExperience diagnosing complex production equipment in time-sensitive environments.\nExperience with preventive maintenance and proactive equipment monitoring.\nAbility to interpret technical information and use diagnostic and test equipment.\nAbility to work independently while collaborating effectively with remote technical teams and escalation resources.\nKnowledge & Skills\nHP Indigo Digital Printing Technology\nElectrical and Electromechanical Systems\nElectronics\nAutomation\nChemistry\nCommissioning\nPreventive Maintenance\nTechnical Diagnostics and Troubleshooting\nTest Equipment and Hand Tools\nOperating Systems\nCustomer Relationship Management\nCustomer Support\nField Service Management\nTechnical Services\nTechnical Support\nTechnical Training\nProcess Improvement\nKey Performance Indicators (KPIs)\nEnvironmental Health & Safety\nSafety Standards\nCore Competencies\nCustomer Centricity\nDemonstrates a strong understanding that technical service directly impacts the customer’s production, business commitments, and overall experience.\nOwnership & Accountability\nTakes responsibility for driving issues forward, coordinating resources, following through on commitments, and remaining engaged until the situation is stabilized.\nCommunication\nCommunicates clearly, professionally, and consistently, particularly during critical or high-pressure service situations.\nTechnical Problem Solving\nApplies technical knowledge, structured troubleshooting, sound judgment, and available resources to diagnose and resolve complex issues.\nUrgency & Results Orientation\nRecognizes production-critical situations and responds with the appropriate urgency while maintaining safe and disciplined troubleshooting practices.\nDedication & Reliability\nServes as a dependable onsite partner who demonstrates professionalism, preparation, flexibility, and commitment to the customer.\nContinuous Improvement\nLooks beyond individual service events to identify opportunities to improve press reliability, service effectiveness, and the overall customer experience.\nImpact & Scope\nThis position has a direct impact on the customer’s production experience through the availability, reliability, and performance of HP Indigo equipment.\nAs a dedicated onsite representative, the Field Service Technician serves as an important connection between the customer and HP’s broader technical and service organizations. The role may also provide technical expertise to functional teams and participate in cross-functional service initiatives.\nComplexity\nWorks independently on complex technical assignments requiring initiative, sound judgment, and specialized technical knowledge.\nThe technician must be capable of diagnosing difficult problems, determining appropriate courses of action, coordinating additional technical resources when required, and maintaining clear customer communication throughout the issue.\nThe position requires the ability to balance technical excellence with customer urgency, ensuring that issues are resolved safely, effectively, and with a strong understanding of their impact on the customer’s operation.\nThe Candidate We’re Looking For\nWe are looking for someone who brings more than technical ability.\nThe right candidate has a genuine sense of ownership for the customer, understands the importance of being present and dependable, communicates effectively when conditions are difficult, and takes pride in being the person the customer can rely on when production is at risk.\nTechnical expertise can solve a problem. Technical expertise combined with ownership, communication, urgency, and customer dedication builds long-term trust.\nThe pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n13 paid holidays\n15 days paid time off (US benefits overview)\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n25%Relocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":11674,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Consumer Electronics","Hardware","3D Printers & Additive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-02T19:28:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/hp-inc-field-service-engineer-4","json_url":"https://alion.io/job/hp-inc-field-service-engineer-4.json","meta":{"generated_at":"2026-11-10T22:54:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":222,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-field-service-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-field-service-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-field-service-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-field-service-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-field-service-engineer-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3624499}},{"tool":"search_jobs","arguments":{"company":"hp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3624499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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