{"id":3104921,"url":"https://alion.io/job/hp-inc-field-technical-support-14","title":"Field Technical Support","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":181,"ghost_share":0,"stale_share":0.68,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T18:48:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T16:10:24Z","board_verified":false,"closed_at":"2026-10-23T16:10:24Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Field Technical SupportDescription -\nJob Summary\nAs an HP Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.\nBeyond core service, you play a key role in driving customer success by providing value-added services such as:\nOnboarding and startup visits to help customers ramp up quickly and confidently.\nOn-press training and coaching to build operator skills and maximize press capabilities.\nYou will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with HP Indigo solutions.\nResponsibilities\nField Engineer Duties:\nInstall and commission HP Indigo digital presses at customer locations.\nDiagnose and resolve hardware, software, and process-related issues.\nPerform routine maintenance, upgrades, and press calibrations.\nProvide on-site and remote technical support.\nMaintain service records, technical documentation, and reports.\nCustomer Success Support Duties:\nDeliver structured Ramp-Up training programs to new customers.\nEducate press operators and production staff on:Press operation and workflow\nMaintenance best practices\nColor management and media handling\nTroubleshooting and quality control\n\nAssess operator proficiency and adapt training accordingly.\nServe as a technical mentor during the first 30-90 days of production ramp-up.\nCollaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.\nPreferred Qualifications:\nHP Indigo Certification(s) or prior experience with HP Indigo presses.\nFamiliarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI).\nKnowledge of Lean or Six Sigma methodologies.\nMultilingual skills are a plus.\n Education & Experience Recommended\nHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.\nTypically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills\nAutomation\nChemistry\nCommissioning\nCustomer Relationship Management\nCustomer Support\nElectrical Engineering\nElectromechanics\nElectronics\nEnvironment Health And Safety\nField Service Management\nHand Tools\nKey Performance Indicators (KPIs)\nOperating Systems\nPreventive Maintenance\nProcess Improvement\nSafety Standards\nTechnical Services\nTechnical Support\nTechnical Training\nTest Equipment Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nCompensation\nThe pay range for this position is $29 to $43 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n13 paid holidays\n15 days paid time off (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4991,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Consumer Electronics","Hardware","3D Printers & Additive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T18:48:01Z"},{"event":"close","at":"2026-10-23T16:10:24Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/hp-inc-field-technical-support-14","json_url":"https://alion.io/job/hp-inc-field-technical-support-14.json","meta":{"generated_at":"2026-10-24T17:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-field-technical-support-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-field-technical-support-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-field-technical-support-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-field-technical-support-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-field-technical-support-14"}]}