{"id":1192408,"url":"https://alion.io/job/hp-inc-field-technical-support-9","title":"Field Technical Support","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":62,"open_postings":189,"ghost_share":0.439,"stale_share":0.413,"repost_share":0.423,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T17:16:04Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:16:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Field Technical SupportDescription -\nJob Summary\nThis role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. Responsibilities\nEngages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.\nConducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.\nDelivers standardized services that meet established quality benchmarks.\nLeverages data from reliable sources to ensure precise alignment with customer product requirements.\nAnalyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.\nMaintains departmental documentation on work orders, software, inventory, and other paperwork required.\nProvides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.\nAcquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.\nAssists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.\nSolves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. Education & Experience Recommended\nHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.\nTypically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications NA Knowledge & Skills\nAutomation\nChemistry\nCommissioning\nCustomer Relationship Management\nCustomer Support\nElectrical Engineering\nElectromechanics\nElectronics\nEnvironment Health And Safety\nField Service Management\nHand Tools\nKey Performance Indicators (KPIs)\nOperating Systems\nPreventive Maintenance\nProcess Improvement\nSafety Standards\nTechnical Services\nTechnical Support\nTechnical Training\nTest Equipment Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts own work and acts as a team member by providing information in support of team efforts. Complexity\nWorks on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nFirst Shift (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Consumer Electronics","Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-09-24T17:16:04Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:5","win:early","comp:junior,brand"],"computed_at":"2026-09-24T22:20:03Z"},"pay":null,"html_url":"https://alion.io/job/hp-inc-field-technical-support-9","json_url":"https://alion.io/job/hp-inc-field-technical-support-9.json","meta":{"generated_at":"2026-09-24T22:20:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":546,"day_limit":5000,"remaining_today":4454,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}