{"id":563068,"url":"https://alion.io/job/hp-inc-global-customer-service-engineer","title":"Global Customer Service Engineer","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":168,"ghost_share":0,"stale_share":0.679,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ness Ziona, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":170000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-20T18:02:26Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Global Customer Service EngineerDescription -\nAs a Global Customer Service Engineer, you will combine hands-on field expertise with remote capabilities to install, upgrade, and support our Digital Printing Presses, as well as troubleshoot complex technical issues using advanced software tools.\nYou will lead new product introductions at customer sites, guiding customers on best practices to optimize their production.\nIn addition, you will capture and share knowledge gained from lab work and field experience to continuously improve service excellence.\nKey Responsibilities\nLead installations, upgrades, and production support of digital printing presses onsite and remotely\n\nDiagnoses and resolve complex hardware and software issues both onsite and remotely\n\nSupport New Product Introduction (NPI) activities at customer sites, including implementation and ramp-up\n\nGuide customers on best practices to optimize production and performance\n\nPerform root-cause analysis, identify trends, and implement corrective actions\n\nCollaborate with R&D, Engineering, PL, and Service teams to improve product quality and support readiness\n\nCapture, document, and share knowledge and field insights to strengthen global service capabilities\n\nRepresent the company professionally in all customer interactions\n\nRequired Experience & Qualifications\nB.Sc. in Mechanical / Mechatronics Engineering (or equivalent)\n\nExperience in technical support, field service, or engineering roles - advantage\n\nStrong troubleshooting skills in complex multidisciplinary systems (HW & SW), including problem-solving and analytical skills\n\nAbility to read technical drawings and documentation\n\nService and customer orientation, good interpersonal communication skills\n\nExperience with advanced tools, data-driven systems, or AI-based solutions - advantage\n\nFluent English (written and spoken) - must; additional languages - advantage\n\nTravel - You will spend approximately 50% of your time traveling worldwide to support service activities on-site. Including extended missions of 2-3 months.\n\nJob -\nServicesSchedule -\nFull timeShift -\nOn Call shift (Israel)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":3101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Computer Peripherals","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-09T07:15:14Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.301,"p_room":0.28,"age_days":42,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hp-inc-global-customer-service-engineer","json_url":"https://alion.io/job/hp-inc-global-customer-service-engineer.json","meta":{"generated_at":"2026-10-20T20:07:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-global-customer-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-global-customer-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-global-customer-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-global-customer-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-global-customer-service-engineer"}]}