{"id":1411079,"url":"https://alion.io/job/hp-inc-large-format-printer-channel-service-manager","title":"Large Format Printer - Channel Service Manager","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":180,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":127800,"currency":"USD","period":"year","gross":null,"usd_annual":127800},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T19:10:48Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-23T21:15:32Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Large Format Printer - Channel Service ManagerDescription -\nThe Channel Service Manager serves as the primary HP service liaison for strategic Large Format Channel Partners, driving partner readiness, service delivery excellence, escalation management, operational compliance, and continuous improvement across HP’s Large Format portfolio.\nResponsibilities:\nProvide a single point of contact for service managers focusing on HP Strategic Partners deploying and supporting HP’s Channel Partner portfolio\nLead consultative engagements with partner delivery teams to plan, design, deploy, and manage complex Large Format service and support solutions.\nDrive monthly/quarterly reviews with partnersProvide expert consulting on specific technology, application, service offering or market segment through proactively maintaining high-level technical, operational expertise and understanding of industry trends to develop channel partner relationship\nApply deep and broad Large Format technical background and knowledge of printing industry trends to manage critical channel partner relationships\nAnticipate, understand partners needs from HP\nPromote HP strategies for improving products serviceability and diagnostic tools\n\nProactive Support\nIntegrate technical knowledge and business understanding to create solutions for Channel Partners.\nGather feedback, provide access to existing documentation and support tool set, fleet support reporting\nFind broken processes, improve communications, fix breakdowns and define improvements plans.\nDeploy service programs and program changes with partners\nReactive Support\nResolve technical and business incidents.\nManage complex technical and business escalations by coordinating with Advance Technical Support, Global Business Units, engineering, and regional support teams to drive timely resolution and clear stakeholder communication.\nPartner Governance & Operational Excellence\n Lead monthly and quarterly partner business reviews focused on service performance, readiness, compliance, escalations, and corrective action plans.\nConduct partner assessments and monitor compliance with HP service requirements, operational standards, and the HP Operations Guide.\nTrack Service Qualification readiness and ensure partners are prepared for new product introductions, service programs, process changes, and system updates.\nServe as the HP focal point for Sales, Category, and Service teams regarding partner selection, onboarding, and post-sales service issues.\nMentoring\nProvide mentorship, consultation, and guidance to team members, partner personnel, and cross-functional stakeholders on complex technical, operational, and escalation-related issues.\nJob Requirements:\nEducation:\nBachelor of Science degree in Project Management, Business Management, Engineering or similar field, or equivalent experience\nRequired Experience:\n5+ years of technical support, engineering, service delivery, or channel management experience in the Large Format printing industry. Preferred experience includes HP DesignJet, PageWide XL, Latex, STITCH, and related Large Format printing solutions, along with associated workflows, applications, and service operations.\nExperience working across organizations.\nProcess improvement and process implementation experience, especially with complex, distributed systems. Project Management Professional or Lean Sigma Black Belt certification preferred.\nRelationship management\nFluency in English and key local languages required.\nThe pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n25%Relocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5460,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Computer Peripherals","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-28T19:10:48Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.509,"p_room":0.55,"age_days":24,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":127800,"is_top_pay":true},"html_url":"https://alion.io/job/hp-inc-large-format-printer-channel-service-manager","json_url":"https://alion.io/job/hp-inc-large-format-printer-channel-service-manager.json","meta":{"generated_at":"2026-10-23T21:28:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-large-format-printer-channel-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-large-format-printer-channel-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-large-format-printer-channel-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-large-format-printer-channel-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-large-format-printer-channel-service-manager"}]}