{"id":2466283,"url":"https://alion.io/job/hp-inc-sales-support-analyst","title":"Sales Support Analyst","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":158,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2616},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:46:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T10:03:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sales Support AnalystDescription -\nThe Sales Support Analyst plays a critical role handling inbound and outbound calls, delivering an exceptional customer experience throughout the sales and order management lifecycle.\nThis position is responsible for investigating and resolving issues that customers may encounter during the purchasing process, ensuring timely and accurate order fulfillment while minimizing business risk.\nThe ideal candidate leverages professional knowledge, analytical thinking, and customer-centric problem-solving skills to support both customers and internal stakeholders. Success in this role requires strong attention to detail, sound judgment, the ability to identify trends, and a commitment to process excellence within a fast-paced business environment.\nKey Qualifications\nStrong analytical and problem-solving skills.\nExceptional attention to detail and accuracy.\nAbility to manage multiple priorities and meet deadlines.\nExcellent communication and collaboration skills.\nCustomer-focused mindset with a passion for delivering positive outcomes.\nAbility to interpret policies, procedures, and business guidelines effectively.\nExperience working with order management, sales operations, fraud prevention, or customer support processes is preferred.\nResponsibilities\nReview and verify customer and order information to determine appropriate next steps, enabling orders to proceed successfully or be escalated for further review by the Fraud Prevention team.\nAssist customers by addressing inquiries and concerns related to order delays, account reviews, and order processing requirements.\nCollaborate with cross-functional teams, including Fraud Prevention, Supply Chain, Sales Operations, and Customer Support, to resolve routine and complex order-related issues.\nFollow established HP.com order review workflows, policies, and operational guidelines to ensure compliance and consistency.\nAnalyze order history, agent comments, and customer interactions to support informed decision-making.\nProcess and remove payment pre-authorizations associated with declined orders when applicable.\nInvestigate, document, and take action on customer-reported fraudulent activity.\nExecute assigned tasks with a high degree of accuracy, quality, and timeliness.\nIdentify customer pain points, pricing issues, process gaps, and operational inefficiencies; communicate findings and recommendations for improvement.\nParticipate in quality improvement initiatives and contribute to continuous process enhancement efforts.\nAnalyze sales and operational data and prepare reports supporting forecasting, quality assurance, performance tracking, and business reviews.\nManage day-to-day post-sales activities, including credits, returns, order adjustments, and issue resolution across multiple customer accounts.\nSupport and mentor less-experienced team members by sharing best practices and operational knowledge.\nManage backlog and open-order reports, partnering with Supply Chain, factories, and other stakeholders to identify delays, communicate status updates, and escalate issues when necessary.\nResolve complex order management issues across product lines by applying specialized business knowledge and analytical skills.\nServe as a subject matter expert for order management processes and support testing, validation, and implementation of new systems, tools, and process improvements.\nMonitor trends, identify potential business risks, and recommend proactive solutions that improve customer experience and operational efficiency.\nWhat Success Looks Li ke\nAccurate and timely resolution of customer and order-related issues.\nHigh-quality analysis that supports informed business decisions.\nStrong partnership across teams to drive issue resolution and customer satisfaction.\nContinuous identification of opportunities to improve processes, reduce risk, and enhance the customer experience.\nConsistent demonstration of ownership, accountability, and operational excellence.\nEducation and Experience Required\n2-year university degree or equivalent experience. \nMinimum of 2 years experience in a transnational company. \nTypically, 2+ years experience in a customer service role. \nConfident in using Microsoft Office Applications\nBasic computer troubleshooting\nProcess Improvement knowledge\nKnowledge and Skills Required\nExcellent English fluency and communication skills required, both written and speaking.\nStrong teamwork skills \nStrong customer service and negotiation skills \nAdvanced problem-solving and analytical skills \nComputer proficiency, experience with business applications \nSelf-starter and quality driven \nInterest in accomplishing goals, exceeding expectations and being proactive.\nExcellent attendance and timeliness \nFocused on career and talent development. \nAble to maintain active communication with other team members. \nKnowledge of Fraud environments \nAdditional requirements in case of Work from Home option:\n· Stable Internet speed minimum of 30 MB to individually work.\n· To have a quiet, private, ergonomically friendly and separate/reserved place to work.\nWhat we offer:\nOpportunity to work in an international organization with colleagues coming from all over the world. \nDiverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. \nAn attractive benefits package: Health & Life insurance.\nWomen, Pride, Young employees, Sustainability, Next Gen and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. \nWe also dedicate time and resources to contribute with our community through Corporate Volunteering activities.\nWe have an onsite Doctor and medical team for our employees, including services such as nutrition, physiotherapy, and general health.\nPrinting Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.\nDedicated lactation room.\nJob -\nSales OperationsSchedule -\nFull timeShift -\nNo shift premium (Costa Rica)Travel -\nRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":7040,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Computer Peripherals","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-13T18:46:44Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hp-inc-sales-support-analyst","json_url":"https://alion.io/job/hp-inc-sales-support-analyst.json","meta":{"generated_at":"2026-10-14T12:40:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-sales-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-sales-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-sales-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-sales-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-sales-support-analyst"}]}