{"id":2665925,"url":"https://alion.io/job/hp-inc-software-support-sustaining-engineer","title":"Software Support & Sustaining Engineer","company":{"id":2834225,"name":"H&P","domain":"hpinc.com","url":"https://alion.io/company/hpinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Bitbucket","optional":true},{"name":"C#","optional":true},{"name":"Confluence","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true},{"name":"Java","optional":true},{"name":"Jira","optional":true},{"name":"JMeter","optional":true},{"name":"MySQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Postman","optional":true},{"name":"Rest API","optional":true},{"name":"Spring Boot","optional":true},{"name":"SQL","optional":true},{"name":"TestRail","optional":true}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-17T12:45:03Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"At H&P, our people are our strength.\nSince 1920, Helmerich and Payne has been the industry’s most trusted partner in drilling productivity and reliability. As the world changes, so does our approach. We are changing the landscape of drilling by using cutting-edge rig technologies and drilling solutions to build upon a century of success, all while continuing to deliver better outcomes for our customers.\nAt H&P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&P Journey. We believe that doing the right thing means creating a more diverse, equitable, and inclusive workplace that empowers our people to bring their authentic selves to work every day.\nSome companies offer career paths. We offer a Journey of a Lifetime. Let's go far, together.\nHear directly from our employees, and leaders about their unique journeys at Helmerich and Payne.\nAt a Glance:\nAre you interested in working with our internal customers and development teams? Here at H&P our software helps oil and gas drilling operators automate and improve the accuracy and efficiency of their directional drilling in real-time. In today’s complex drilling environment, this improves the safety of our customer’s drilling operations. H&P Technologies is the leading provider of drilling automation, services, geomagnetic models, and independent survey management services worldwide.\nAs a Software Support & Sustaining Engineer, you will serve as the primary technical liaison between our customers, Product Development Management (PDM), Quality Assurance, and Software Engineering teams. You will be responsible for supporting production software applications, troubleshooting customer-reported issues, reproducing defects, identifying root causes, and driving issues through resolution.\nThis role requires a unique combination of technical expertise, problem-solving ability, and domain knowledge in drilling operations. You will work closely with remote operations centers, internal stakeholders, and software development teams to ensure our applications deliver exceptional reliability, performance, and customer value.\nIn addition to supporting production systems, you will contribute to product quality by influencing test automation, participating in user acceptance testing (UAT), validating new features, and helping development teams better understand real-world customer workflows. You may also contribute to software enhancements and defect remediation efforts as part of the product lifecycle.\nThe ideal candidate is passionate about solving complex customer problems, improving software quality, and serving as a customer advocate throughout the software development process.\nLocation: Tulsa, OK\nWork Type: On-Site\n#LI-On-Site\nWhat You Will Do\nProduction Support & Customer Engagement\nServe as the first point of contact for customer-reported incidents, defects, and enhancement requests related to H&P software products.\n\nProvide timely responses, updates, and resolutions in accordance with established service level agreements (SLAs).\n\nPartner with Remote Operations Centers (ROCs) and internal stakeholders to support daily operations of drilling software applications.\n\nAct as a trusted advisor for customers by providing guidance, training, and support for new software features and releases.\n\nCommunicate effectively with customers and internal teams throughout the issue resolution process.\n\nTroubleshooting & Root Cause Analysis\nReproduce, isolate, and analyze customer-reported software defects and operational issues.\n\nPerform detailed debugging and investigation to identify root causes.\n\nDocument findings, troubleshooting steps, and corrective actions in defect tracking and knowledge management systems.\n\nEscalate issues appropriately while driving accountability through resolution.\n\nPartner with development teams to prioritize and resolve high-impact production issues.\n\nQuality & Continuous Improvement\nCollaborate with Quality Assurance and Development teams to ensure customer-reported issues are incorporated into future test coverage and automation efforts.\n\nContribute to improving test strategies, test cases, and quality processes based on production learnings.\n\nParticipate in release validation, user acceptance testing (UAT), and feature verification activities.\n\nAdvocate for product and process improvements that enhance customer experience, reliability, scalability, and operational efficiency.\n\nHelp define and track support metrics, operational KPIs, and service performance measurements.\n\nCross-Functional Collaboration\nProvide subject matter expertise on customer workflows, field operations, and drilling application usage.\n\nServe as the voice of the customer during product planning and prioritization discussions.\n\nWork closely with PDM, QA, Development, and Support teams to ensure successful product delivery.\n\nSupport knowledge transfer activities and help prepare teams for new product releases.\n\nMentor team members and promote a culture of quality, ownership, professionalism, and continuous improvement.\n\nWhat You Need\nRequired Qualifications\nBachelor's degree in Engineering, Computer Science, Geoscience, Information Technology, or a related discipline.\n\n3+ years of experience in software support, software engineering, quality assurance, testing, or a related technical role.\n\nStrong analytical, troubleshooting, and problem-solving skills.\n\nExcellent communication and collaboration abilities.\n\nDemonstrated persistence and attention to detail when investigating complex technical issues.\n\nAbility to manage multiple priorities in a fast-paced, customer-focused environment.\n\nExperience working within Agile development environments.\n\nPreferred Qualifications\nExperience supporting enterprise software applications in production environments.\n\nKnowledge of oilfield operations, drilling systems, directional drilling, MWD, or related drilling technologies.\n\nExperience with defect management, root cause analysis, and incident response processes.\n\nFamiliarity with software testing methodologies, test automation, and quality engineering practices.\n\nTechnical Skills\nExperience with one or more of the following technologies is preferred:\nJava and/or C#\n\nREST APIs and microservice-based architectures\n\nSpring Boot or similar frameworks\n\nSQL databases (Oracle, SQL Server, MySQL, PostgreSQL)\n\nMongoDB or other NoSQL databases\n\nGit, GitHub, Bitbucket, or similar source control systems\n\nIntelliJ IDEA, Visual Studio, or equivalent IDEs\n\nJira, Confluence, and Agile project management tools\n\nTestRail or equivalent test management platforms\n\nBruno, Postman, JMeter, or similar API and performance testing tools\n\nThis position is at the intersection of customer success, software quality, and engineering excellence. Your work will directly influence product reliability, customer satisfaction, operational efficiency, and the overall success of H&P's drilling technology solutions. By transforming customer-reported issues into actionable improvements, you will help ensure our software products continue to set the industry standard for quality and performance.\nWhat we offer:\nAt H&P, our commitment to our people is at the forefront, and that includes benefits that provide employees a sense of health and financial security. We know that life continues outside of employment and actively caring of our people is our priority.\nComprehensive medical, dental, vision, and life insurance \nFlexible Spending or Health Savings Accounts\n401k match \nPaid Leave Plans\nParental & Adoption Benefits\nDisability Coverage\nEmployee Assistance Program \nEducational Assistance \nLearning & Development Opportunities \nFlex-scheduling available for qualifying positions to achieve work-life integration\nThe job level and associated compensation for this position will be determined based on the candidate’s experience, qualifications, and alignment with the role’s requirements. Final compensation for this role may vary depending on individual factors.\nH&P is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.\nThank you for your interest in joining our team!","description_format":"text","description_chars":8342,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-16T02:29:48Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.308,"p_room":0.28,"age_days":64,"expected_fill_days":18,"reasons":["conf:21","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hp-inc-software-support-sustaining-engineer","json_url":"https://alion.io/job/hp-inc-software-support-sustaining-engineer.json","meta":{"generated_at":"2026-10-17T18:07:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2834225},"rest":"https://alion.io/mcp/rest/get_company?id=2834225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-software-support-sustaining-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-software-support-sustaining-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-software-support-sustaining-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-software-support-sustaining-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-software-support-sustaining-engineer"}]}