{"id":197236,"url":"https://alion.io/job/hp-inc-technical-support-engineer-japan","title":"Technical Support Engineer - Japan","company":{"id":72,"name":"HP Inc.","domain":"hp.com","url":"https://alion.io/company/hewlett-packard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":180,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true},{"name":"Tanium","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-24T02:03:20Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Technical Support Engineer - JapanDescription -\nHP’s Digital Solutions team is looking for a Tokyo based technical support engineer to join the team to help customers support HP’s software solutions with a focus on Digital Employee Experience (DEX) and endpoint security solutions. This role requires fluency in Japanese (native level reading, writing, and speaking) and good English communication skills. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise.\nOur ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You’ll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between Japanese customers and global engineering teams, ensuring clear communication and efficient resolution.\nResponsibilities\nProvide advanced technical support to Japanese customers in Japanese (verbal and written) and collaborate with global teams in English.\nAct as a primary technical contact for customers in Japan, ensuring high-quality communication and customer satisfaction.\nTranslate and communicate technical issues, requirements, and resolutions between Japanese customers and global engineering teams.\nWork closely with customers to understand their environments and troubleshoot technical issues effectively.\nEnsure all tickets have complete diagnostics, logs, and reproduction steps before escalation.\nCollaborate with product and engineering teams to resolve complex issues.\nParticipate in on-call rotation for critical issues.\nCreate documentation, knowledge base articles, and troubleshooting guides in Japanese.\nDrive continuous improvement in support processes and customer experience.\nFulfill incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner.\nAssess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms.\nFollow support and business processes accurately with attention to detail.\nProactively look for opportunities to improve the efficiency and quality of our services\nServe as an HP subject matter expert, educating customers on best practices.\nCommunicate with customers and stake holders via e-mail, ticket systems and remote conference calls.\nRequired Skills & Experience\nNative-level Japanese (JLPT N1 or equivalent) - reading, writing, and speaking.\nProfessional proficiency in English.\n5+ years of experience in technical support or similar roles.\nCustomer-centric mindset with excellent communication skills.\nExperience supporting and configuring Microsoft Windows endpoints.\nExperience with endpoint management solutions such as Intune and SCCM.\nGood understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers.\nStrong analytical and troubleshooting skills.\nPreferred Qualifications\nExperience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp.\nKnowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.).\nExperience working in global support environments.\nEducation\nBachelor’s degree in Computer Science, related field, or equivalent experience.\nJob -\nServicesSchedule -\nFull timeShift -\nFirst Shift (Japan)Travel -\nRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4398,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Computer Peripherals","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-03T15:17:50Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.399,"p_room":0.28,"age_days":51,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hp-inc-technical-support-engineer-japan","json_url":"https://alion.io/job/hp-inc-technical-support-engineer-japan.json","meta":{"generated_at":"2026-10-24T02:48:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":72},"rest":"https://alion.io/mcp/rest/get_company?id=72"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-inc-technical-support-engineer-japan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-inc-technical-support-engineer-japan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-inc-technical-support-engineer-japan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-inc-technical-support-engineer-japan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-inc-technical-support-engineer-japan"}]}