{"id":765893,"url":"https://alion.io/job/hp-iq-it-engineer","title":"IT Engineer","company":{"id":678431,"name":"HP IQ","domain":"hp-iq.com","url":"https://alion.io/company/hp-iq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":36,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Kubernetes","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-05T20:44:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T04:11:02Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":84},"description":"Who We Are\nHP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.\nWe’re assembling a diverse, world-class team-engineers, designers, researchers, and product minds-focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.\nWe create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful-always with a human-centric mindset.\nBy embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.\nJoin us as we reinvent work, so people everywhere can do their best work.\nAbout the Role\nWe are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience.\nThe ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack.\nWhat you might do\nManage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications.\nEnsure employees have a seamless and productive technology experience across all systems and devices.\nEvaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction.\nDevelop and maintain IT documentation, standards, processes, and knowledge base content.\nManage Windows and macOS environments, including device provisioning, configuration, security, lifecycle management, and support.\nLeverage HP enterprise IT tools and technologies to manage hardware inventory, deployment, and device health.\nPartner with Security and Engineering teams to ensure endpoints meet compliance and security requirements.\nOwn administration and lifecycle management of SaaS applications.\nManage user provisioning, access controls, and identity workflows through Okta and connected systems.\nDrive automation and integration efforts to improve onboarding, offboarding, and access management processes.\nSupport and maintain office networking infrastructure, including wireless, switching, conferencing, and connectivity solutions.\nAssist with cloud and infrastructure-related technologies, including Kubernetes and Terraform-based environments.\nCollaborate with Engineering and Platform teams to support internal infrastructure initiatives where IT ownership is required.\nAct as a Tier 2/Tier 3 escalation point for the IT Support team.\nLead investigation and resolution of complex technical issues.\nIdentify recurring support trends and implement long-term solutions to improve reliability and reduce support burden.\nProvide technical guidance and mentorship to support team members.\nTake ownership of the company's IT systems, tools, and technology roadmap.\nEvaluate emerging technologies and recommend improvements that increase efficiency, scalability, and security.\nDrive automation initiatives to reduce manual work and improve operational excellence.\nEstablish metrics and reporting to measure service quality and employee satisfaction.\nEssential Qualifications\n3-6 years of experience in IT Engineering, Systems Administration, or a related role.\nExperience administering Google Workspace, Microsoft 365, Okta, and Slack.\nStrong experience supporting both Windows and macOS environments.\nExperience managing SaaS applications and identity/access management workflows.\nSolid understanding of office networking technologies and troubleshooting.\nExperience creating and improving IT processes, documentation, and operational standards.\nStrong troubleshooting, communication, and customer service skills.\nAbility to work independently, prioritize effectively, and take ownership of outcomes.\nPreferred Skills\nPrevious experience working in a startup or high-growth environment.\nExposure to Kubernetes and Terraform.\nExperience with automation and scripting (Python, PowerShell, Bash, or similar).\nFamiliarity with modern endpoint management and device lifecycle practices.\nExperience partnering with Security, Engineering, and People Operations teams.\nExperience implementing or optimizing IT service management processes.\nSalary: $114,000- $200,000\nCompensation & Benefits (Full-Time Employees)\n\nThe salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.\nAt HP IQ, we offer a competitive and comprehensive benefits package, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\n\nWhy HP IQ?\nHP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity-reimagining how we work, create, and connect to shape the future of work.\nInnovative Work Help shape the future of intelligent computing and workplace transformation.\n\nAutonomy and Agility Work with the speed and focus of a startup, backed by HP’s scale.\n\nMeaningful Impact Build AI-powered solutions that help people and organisations thrive.\n\nFlexible Work Environment Freedom and flexibility to do your best work.\n\nForward-Thinking Culture We learn fast, stay future-focused, and imagine what comes next-together.\n\nEqual Opportunity Employer (EEO) Statement\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nIf you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement","description_format":"text","description_chars":7089,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-11T19:59:18Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":83,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/hp-iq-it-engineer","json_url":"https://alion.io/job/hp-iq-it-engineer.json","meta":{"generated_at":"2026-10-29T05:28:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678431},"rest":"https://alion.io/mcp/rest/get_company?id=678431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-iq-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-iq-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-iq-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-iq-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-iq-it-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":765893}},{"tool":"search_jobs","arguments":{"company":"hp-iq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":765893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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