{"id":765885,"url":"https://alion.io/job/hp-iq-it-support-lead","title":"IT Support Lead","company":{"id":678431,"name":"HP Development","domain":"hp-iq.com","url":"https://alion.io/company/hp-iq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":64,"open_postings":30,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":236000,"currency":"USD","period":"year","gross":null,"usd_annual":236000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-17T20:36:06Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-09-28T02:25:13Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":102},"description":"Who We Are\nHP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.\nWe’re assembling a diverse, world-class team-engineers, designers, researchers, and product minds-focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.\nWe create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful-always with a human-centric mindset.\nBy embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.\nJoin us as we reinvent work, so people everywhere can do their best work.\nAbout the Role\nWe are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.\nAs the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..\nWhat you might do\nProvide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.\nAct as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.\nIdentify recurring support trends and help improve processes, tooling, and self-service resources.\nOwn and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.\nAdminister and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.\nEnsure access changes are completed accurately, securely, and on time.\nManage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.\nOwn IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees.\nTrack and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.\nManage day-to-day procurement workflows for IT hardware, peripherals, SaaS tools, and service providers.\nCoordinate hardware ordering, shipping, receiving, asset tagging, and assignment for new hires, replacements, office needs, and specialized device requests.\nSupport SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination.\nPartner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately.\nWrite, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.\nStandardize repeatable support processes and ensure documentation stays accurate as tools and workflows evolve.\nLook for opportunities to improve support operations through automation, better tooling, and clearer employee-facing guidance.\nEssential Qualifications\n10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues.\nStrong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications.\nExperience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience.\nExperience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices.\nStrong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation.\nExceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels.\nPreferred Skills\nStartup or high-growth company experience. Candidates should be comfortable with ambiguity, shifting priorities, and building scalable processes while still handling hands-on support work.\nExperience supporting office networking, conference rooms, workplace technology, and hybrid/remote employee setups.\nExperience managing prototype devices, engineering hardware, test equipment, or other specialized assets. A strong candidate understands the importance of confidentiality, tracking accuracy, secure handling, and clear chain of custody.\nExperience improving support operations through process design, automation, documentation, or self-service resources. The ideal candidate looks for ways to reduce repeat issues and make IT easier for employees to navigate.\nSalary: $150,000- $236,000\nCompensation & Benefits (Full-Time Employees)\n\nThe salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.\nAt HP IQ, we offer a competitive and comprehensive benefits package, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\n\nWhy HP IQ?\nHP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity-reimagining how we work, create, and connect to shape the future of work.\nInnovative Work Help shape the future of intelligent computing and workplace transformation.\n\nAutonomy and Agility Work with the speed and focus of a startup, backed by HP’s scale.\n\nMeaningful Impact Build AI-powered solutions that help people and organisations thrive.\n\nFlexible Work Environment Freedom and flexibility to do your best work.\n\nForward-Thinking Culture We learn fast, stay future-focused, and imagine what comes next-together.\n\nEqual Opportunity Employer (EEO) Statement\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nIf you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement","description_format":"text","description_chars":8137,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T19:59:18Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.257,"p_room":0.28,"age_days":101,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":236000,"is_top_pay":true},"html_url":"https://alion.io/job/hp-iq-it-support-lead","json_url":"https://alion.io/job/hp-iq-it-support-lead.json","meta":{"generated_at":"2026-09-28T05:17:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3505,"day_limit":5000,"remaining_today":1495,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}