{"id":1925155,"url":"https://alion.io/job/hp-managed-service-delivery-project-manager","title":"Managed Service Delivery Project Manager","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73800,"max":113650,"currency":"USD","period":"year","gross":null,"usd_annual":113650},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-05T19:33:09Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T16:03:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Managed Service Delivery Project ManagerDescription -\nOverview\nThe Project Manager (PM) for Managed Service Delivery (MSD) applies advanced subject-matter expertise to lead highly complex, multi-tower transitions and deployments across Managed Print Services (MPS). This role ensures seamless planning, execution, and governance of customer programs leveraging HP’s enterprise methodologies, service frameworks, and operational best practices.\nHP delivers end-to-end solutions across the full MSD lifecycle-Define, Design, Deploy, Monitor, Manage, and Support phases-ensuring proactive experiences, optimized environments, and measurable business outcomes.\nPMs are regarded as organizational leaders who frequently shape new ideas, influence process improvements, and represent HP to senior customer stakeholders. Their primary responsibility is leading the Deploy phase of the MSD lifecycle, ensuring that all aspects of deployment are executed seamlessly and in alignment with HP’s methodologies. They apply independent judgment within broadly defined policies to resolve complex issues involving technical, operational, financial, and organizational elements.\nJob Summary\nThe PM leads the end-to-end deployment and transition of managed print environments, ensuring alignment to contractual scope, timeline, budget, and quality expectations. They act as the primary customer-facing leader during implementation and drive coordination across all functions to achieve contractual outcomes.\nThe PM applies advanced project management expertise, drives strategic alignment, and ensures accountability across HP and customer organizations.\nKey Responsibilities\nDeployment Leadership\nOwnership of the Deployment phase for MPS programs, ensuring execution aligns with HP’s Deploy lifecycle.\nCoordinate multi-functional, multivendor teams across print fleet management, software, analytics, and monitoring services.\nImplement contractual and technical aspects to deploy all Managed Service Delivery towers, ensuring readiness for transition to steady-state.\nOversee the execution of the scope of work, including preparing cost estimates, managing schedules, driving DAIR documentation, and coordinating operational handover plans.\nApply HP methodologies (Waterfall, Agile, Hybrid), PMP best practices, and HP service lifecycle (Define-Design-Deploy-Manage).\nManage complex portfolios affecting multiple customer divisions and multi-region deployments.\n\nCustomer & Stakeholder Management\nRepresent HP expertise to customers and external partners.\nBuild and strengthen C-level and director-level relationships, providing thought leadership across all service towers.\nRepresent HP across all services towers, providing thought leadership and consultative guidance.\nAct as a trusted advisor guiding customers through strategic changes in their environments.\nProgram Governance & Risk Management\nDevelop and manage program governance models, including steering committees, PMO structures, quality controls, DAIR logs, communication plans, and operational handover frameworks.\nAnticipate challenges, assess and report on risk throughout the program, lead development and implementation of mitigation strategies.\nEnsure contractual compliance across multiple towers, including SLAs, KPIs, and regulatory requirements.\nDrive continuous improvement initiatives and contribute to the creation of new methods, templates, and policies.\nFinancial & Commercial Accountability\nOwn budgets across multi-tower programs; track financial performance and forecasting.\nProvide accurate forecasting.\nIdentify incremental cross-service opportunities that drive customer value and HP growth.\nTeam Leadership\nLead diverse cross-functional teams (often >20 resources), including technical consultants, project coordinators, and external partners.\nMentor and develop project managers and tower leads.\nBuild productive internal/external working relationships across HP and with partner ecosystems.\nSet expectations for delivery excellence and adherence to HP methodologies.\nComplexity & Scope\nManage programs with high risk, significant contractual complexity, and multi-tower dependencies.\nLeads projects with aggressive timelines and enterprise-scale business impact.\nParticipates in cross-organizational initiatives and drives continuous improvement across Managed Service Delivery.\nRequired Education & Experience\nFour-year or Graduate Degree in Business, Project Management-or equivalent experience.\n5+ years of experience in project management\nExperience deploying tangible assets\nExperience managing order placements, site coordination and logistics\nAdvanced Excel skills\nExperience managing external customers\nPreferred Certifications\nPMP\nSix Sigma or process improvement certifications\nPRINCE2, Agile/Scrum certifications\nKnowledge & Skills\nExpert command of HP Services operational policies, processes, and methodologies.\nDeep fluency across Managed Service Delivery principles, including remote monitoring, analytics, and proactive management models.\nStrong executive communication and stakeholder influence skills.\nAbility to resolve complex issues across multiple technical domains.\nSkilled in financial governance, contractual compliance, and multi-tower integration.\nProject & Technical Skills\nProject Management (PMP, Agile, Waterfall, SDLC)\nRisk Management & Mitigation\nProject Scoping, Planning, and Scheduling\nFinancial Governance & Forecasting\nMicrosoft Project & Project Documentation\nSmartsheet\nExcel\nChange Management & Process Improvement\nBusiness Operations, Business Development, CRM\nCross-Organizational Skills\nEffective Communication\nCustomer Centricity\nLearning Agility\nDigital Fluency\nResults Orientation\nTravel\n0-25% depending on customer engagement requirements.\nDisclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nThe pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":8024,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T19:33:09Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.733,"p_room":0.55,"age_days":7,"expected_fill_days":5,"reasons":["conf:2","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":113650,"is_top_pay":false},"html_url":"https://alion.io/job/hp-managed-service-delivery-project-manager","json_url":"https://alion.io/job/hp-managed-service-delivery-project-manager.json","meta":{"generated_at":"2026-10-13T16:05:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-managed-service-delivery-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-managed-service-delivery-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-managed-service-delivery-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-managed-service-delivery-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-managed-service-delivery-project-manager"}]}