{"id":3457904,"url":"https://alion.io/job/hp-manager-advance-technical-support","title":"Manager - Advance Technical Support","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":148,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-29T12:48:48Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T05:40:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Manager - Advance Technical SupportDescription -\nJob Summary\nThis role will lead the Advanced Technical Support (ATS) and Business Escalations team supporting the Personal System portfolio within APJ Markets. This role owns ATS operations in APJ markets, manages E2E escalations, and provides timely communication to internal and external stakeholders. This role is accountable for delivering ATS KPI within a defined goal and driving KPI improvements to improve overall customer experience. This role will partner with the Sales Category to support profitable growth through account retention and priority support to strategic accounts.\nThis role is responsible for leading individual contributors, overseeing multiple projects, and managing resources, timelines, and budgets. The role applies advanced subject matter knowledge to shape and integrate quality requirements into product development, design, and manufacturing. The role advises on quality tests, assesses impact with teams, and manages discontinuation if necessary.\nResponsibilities\nProvides direct and ongoing leadership for a team of individual contributors, designing and integrating quality requirements and practices into the development, design, and manufacturing of products and solutions.\nManages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring resources are appropriately allocated.\nEnsures goals, objectives, timelines, and budgets are met following program and organizational roadmaps; submits a proposal for realignment of goals and budget if needed.\nCommunicates project status and escalates issues to direct managers, program managers, and internal and external development partners.\nAdvises on analytical test methods involved in quality assurance, works with internal teams to assess the impact, and drives the phase-out process if needed.\nManages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs.\nEnsures team members are effectively communicating and collaborating with outsourced resources.\nIdentifies opportunities for process improvement and cost reduction, and recommends changes in alignment with business tactics and strategy.\nMonitors advances in competitors’ products to evaluate advances in quality expectations.\nPerforms talent management responsibilities including recruitment, performance management, coaching, and career development.\nEnsures that proper knowledge and career development tools are in place to support ongoing team member and process development.\nEducation & Experience Recommended\nFour-year Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 5-7 years of work experience, preferably in service business management, customer service management, delivery, business planning, or a related field.\nPreferred Certifications\nNA\nKnowledge & Skills\nAgile Methodology\nAnalytics\nBusiness Strategies\nCustomer Relationship Management\nData Analysis\nKey Performance Indicators (KPIs)\nNew Product Development\nProduct Management\nProject Management\nThought Leadership\nValue Propositions\nCross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nImpact & Scope\nImpacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.\nComplexity\nLearns to apply basic theories and concepts to work tasks.\nDisclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4874,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-29T12:48:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/hp-manager-advance-technical-support","json_url":"https://alion.io/job/hp-manager-advance-technical-support.json","meta":{"generated_at":"2026-10-31T11:37:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-manager-advance-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-manager-advance-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-manager-advance-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-manager-advance-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-manager-advance-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3457904}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3457904},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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