{"id":3423113,"url":"https://alion.io/job/hp-ms-operations-supervisor","title":"MS - Operations Supervisor","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":152,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-28T21:30:11Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T23:21:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"MS - Operations SupervisorDescription -\nJob Summary\nThis role is responsible for overseeing support-level employees and providing IT infrastructure expertise to ensure operational excellence and compliance with SLAs. The role acts as an escalation point for complex operational issues and maintains customer relationships, fostering client satisfaction. The role collaborates on scalable backup solutions and manages technical relationships with clients and vendors. The role also provides insights to management and peers on significant matters within its area of responsibility. Responsibilities\nEnsures operational excellence by actively monitoring and guaranteeing the accomplishment of team objectives and critical contractual commitments, such as Service Level Agreements (SLAs) or service delivery targets.\nProvides expertise for IT infrastructure, application infrastructure, and related services throughout the lifecycle of a deal in accordance with contractually established terms, conditions and established technical standards.\nOversees and manages the day-to-day activities of support-level employees, ensuring compliance with policies and guidelines, and prioritizing tasks to meet team objectives.\nLeads a team of non-exempt contributors, offering coaching and guidance to enhance task and skill proficiency.\nProvides advice and insights to both management and peers regarding matters of significance within the immediate area of responsibility.\nCollaborates closely on the development of scalable backup designs, solutions, and policy recommendations, contributing to operational resilience.\nAssumes a pivotal role as an escalation point for resolving complex operational issues, ensuring seamless service delivery, and fostering client satisfaction.\nMaintains and nurtures customer relationships while also engaging proactively with other functional managers.\nManages the technical and service relationships between clients, customers, and subcontractors/vendors, ensuring seamless communication and satisfaction.\nLeads customer and internal projects, including transformation initiatives, across various technology customers, internal businesses, and end user areas. Education & Experience Recommended\nFour-year Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 2-4 years of job-related experience and 0-2 years of management experience, preferably in maintenance, quality, or a related field. Preferred Certifications\nITIL Certifications\nProject Management Professional (PMP) Certification Knowledge & Skills\nAgile Methodology\nAmazon Web Services\nAuditing\nAutomation\nBusiness Process\nBusiness Requirements\nChange Management\nComputer Science\nData Analysis\nDevOps\nFinance\nInformation Systems\nInformation Technology Infrastructure Library\nIT Service Management\nLinux\nMicrosoft Azure\nProject Management\nSAP Applications\nScrum (Software Development)\nTechnical Support Cross-Org Skills\nCustomer Centricity\nPrioritization\nResilience\nTeam Management\nStrategic Thinking Impact & Scope\nImpacts immediate team and requires basic understanding of the family group’s role in HP organization. Complexity\nApplies company policies and procedures to resolve routine issues. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (Costa Rica)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4644,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-28T21:30:11Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/hp-ms-operations-supervisor","json_url":"https://alion.io/job/hp-ms-operations-supervisor.json","meta":{"generated_at":"2026-11-05T00:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":52,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-ms-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-ms-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-ms-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-ms-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-ms-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3423113}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3423113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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