{"id":2258276,"url":"https://alion.io/job/hp-onsite-video-support-technician","title":"Onsite Video Support Technician","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rio de Janeiro, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-13T16:03:35Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Onsite Video Support TechnicianDescription -\nThis role is an on-site client in Rio de Janeiro, RJ.\nJob Summary\nThis role is part of a team that is responsible for supporting the customer’s video conferencing environment. This includes providing technical support and troubleshooting for customer video conferencing issues, tracking and resolving incidents, providing MACD support (including installing, updating, and configuring video conferencing equipment), maintaining a support knowledgebase and technical checklist of local rooms, guiding customers in the use of video conferencing equipment and software, monitoring meetings, supporting board room meetings, providing user training, and escalating to other teams and other vendors. This is a customer-facing position, and the successful candidate will have excellent customer service skills.\nResponsibilities\nProvide technical support for a customer’s end users.\nOpen tickets for incidents and maintain the customer incident management and CMDB systems. \nProvide on-site support for video on-site Move, Add, Change, Delete (MACD) requests. This includes installing, configuring, maintaining, and removing video equipment as requested.\nEscalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.\nProvide technical support in the resolution of non-Poly related issues, including, but not limited to, 3rd party appliances and peripherals.\nUpdate and maintain customer video environment, documentation, and process documentation.\nAssist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.\nPerform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.\nValidate end-to-end service functionality upon completion of installation activities.\nDeinstall and dispose of displaced hardware/assets as required, in accordance with customer asset disposal policies.\nEducation & Experience Recommended\nAssociate degree or equivalent experience preferred.\n2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.\nPreferred Certifications\nNA\nKnowledge & Skills\nKnowledge of Microsoft Teams rooms and conferencing is essential.\nExperience with installing and troubleshooting Poly video conferencing devices.\nExperience with Trouble Ticket and Incident Management software systems preferred.\nExperience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.\nMust be highly organized, detail-oriented, self-motivated, and able to work with little supervision.\nGood verbal and written communication skills are a plus.\nProficiency in speaking, reading, and writing English is preferred.\n2 years of working experience with customer services in a direct, hands-on, customer-facing role (not telephone support) with exceptional professionalism and customer service skills.\nUnderstanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting is a plus.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (Brazil)Travel -\nRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4269,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-11T04:25:56Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.35,"age_days":21,"expected_fill_days":5,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hp-onsite-video-support-technician","json_url":"https://alion.io/job/hp-onsite-video-support-technician.json","meta":{"generated_at":"2026-10-13T16:42:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-onsite-video-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-onsite-video-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-onsite-video-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-onsite-video-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-onsite-video-support-technician"}]}