{"id":2488510,"url":"https://alion.io/job/hp-pagewide-industrial-customer-program-manager-cpm","title":"PageWide Industrial Customer Program Manager (CPM)","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Corvallis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116150,"max":182400,"currency":"USD","period":"year","gross":null,"usd_annual":182400},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T13:51:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"PageWide Industrial Customer Program Manager (CPM)Description -\nJob Summary\nPageWide Industrial (PWI) needs your leadership and passion to help our customers grow! We have revolutionized the digital web press industry by offering full-color, variable data printing at unprecedented speeds and media widths in both Commercial and Packaging print environments all over the world. Join our exciting, fast-paced and growing business and apply your expertise and passion to maximize the quality and performance of our presses in the field, setting the standard for customer satisfaction in industrial digital printing.\nPWI is seeking a Customer Program Manager (CPM) to ensure customer success by serving as the primary Customer Assurance focal point with technical programs and key customers to drive technical program execution, resolve escalations, and lead customer experience improvements across cross-functional teams. This role serves as a primary interface between customers, services, engineering, 3rd party partners, and commercial teams, focused on successful product introductions, maintaining uptime, improving productivity, and leading recovery or optimization efforts for complex industrial printing environments\nResponsibilities\n Customer Technical Program Execution & Escalation LeadershipServe as the primary Customer Assurance focal point for key product introductions and for key customers\nLead structured recovery efforts for underperforming programs and customer sites including root cause identification, action plan development, and cross-functional execution tracking\nCoordinate technical task forces to address performance, quality, or cost challenges\nEnsure clear ownership and accountability across engineering, service, and partner teams to ensure appropriate transition into steady-state ownership.\nLead or participate in structured case and problem management forums, ensuring visibility, ownership clarity, and progress on chronic and critical issues.\nDevelop and execute optimization plans to improve customer efficiency and cost performance\nTranslates customer needs into actionable engineering or service requirements\nSupport activities such as Factory Acceptance Testing (FAT), Installation readiness and ramp-up, Safety and system validation\n\n Cross-Functional CoordinationCoordinate activities across: Customer Assurance (CA) , R&D (hardware, software, workflow), Services, Sales and account teams, and 3rd-party vendors and integrators\nAlign teams on short-term containment vs. long-term solutions\nDrive clarity on ownership for integrated solutions (HP vs. partner responsibilities)\n\n Stakeholder Engagement and CommunicationMaintain direct engagement across engineering, operations teams, Field service engineers (FSEs), Account/Business Service Managers, and leadership when needed\nSupport executive and operational reviews, including agenda input, content preparation, and post-meeting follow-up.\nEnsure customer concerns, commitments, and decisions are clearly documented, communicated, and actioned internally.\nEnsure clear communication of risks, expectations, and timelines\nMaintain customer confidence during periods of instability, upgrades, or recovery.\n\nProcess & Program ImprovementContribute to defining the CPM role within escalation and program management workflows\nHelp establish best practices for escalation handling, program governance structures, communication frameworks across the Customer Assurance and Growth organization, PageWide Industrial Business, and our customer\n\nEducation & Experience\nFour-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\n7-10 years or work experience in Industrial printing, manufacturing systems, or complex technical program management\nPreferred experience with HP PageWide Industrial presses, workflow systems, finishing integration, or customer escalation and service engineering environment\nSkills & Knowledge\nStrong customer focus with desire to understand and find solutions to customer needs\nOwns problems end-to-end with strong accountability\nOperates effectively in ambiguity and high-pressure customer situations\nHighly motivated to resolve technical and business challenges for an optimized customer solution\nDrives action and results across complex, matrixed organizations\nExcellent communication skills from detailed operational and technical to executive and senior leadership\nSalary\nThe pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nDisclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nEngineeringSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n25%Relocation -\nYesEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":6783,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-14T01:20:51Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.75,"age_days":4,"expected_fill_days":5,"reasons":["conf:19","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":182400,"is_top_pay":true},"html_url":"https://alion.io/job/hp-pagewide-industrial-customer-program-manager-cpm","json_url":"https://alion.io/job/hp-pagewide-industrial-customer-program-manager-cpm.json","meta":{"generated_at":"2026-10-19T01:20:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-pagewide-industrial-customer-program-manager-cpm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-pagewide-industrial-customer-program-manager-cpm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-pagewide-industrial-customer-program-manager-cpm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-pagewide-industrial-customer-program-manager-cpm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-pagewide-industrial-customer-program-manager-cpm"}]}