{"id":3272396,"url":"https://alion.io/job/hp-product-manager-customer-support-api-platform","title":"Product Manager, Customer Support API Platform","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":156,"ghost_share":0,"stale_share":0.859,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Tlaquepaque, Mexico"],"countries":["ES","MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:22:18Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-06T14:20:54Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Product Manager, Customer Support API PlatformDescription -\nAs Product Manager for the Customer Support API Platform, you will define the vision, strategy, and roadmap for the APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide.\nYou will work across business, engineering, architecture, and operations teams to deliver secure, scalable, and reusable platform capabilities that accelerate innovation, simplify integration, and improve customer outcomes. This is a high-visibility role with the opportunity to shape a critical enterprise platform at global scale.\nWhat You'll Do:\nOwn the strategy, roadmap, and lifecycle of the Customer Support API Platform.\nDefine and prioritize platform capabilities based on business value, customer needs, and technology strategy.\nDrive API adoption and developer engagement across internal and external consumers.\nPartner with engineering teams to deliver reliable, secure, and scalable platform services.\nEstablish API standards, governance, security, and operational excellence practices.\nEnable AI, automation, analytics, and digital experiences through modern API capabilities.\nDefine success metrics and use data to continuously improve platform value and adoption.\nInfluence stakeholders across business and technology to align priorities and investments.\nWhat You'll Bring:\n8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles.\nExperience managing APIs, integration platforms, or developer-facing products.\nStrong understanding of API design, cloud platforms, microservices, and modern integration patterns.\nProven ability to translate strategy into product roadmaps and delivered outcomes.\nExcellent stakeholder management, communication, and influence skills.\nExperience working in Agile and cross-functional product teams.\nWho You Are:\nA strategic product leader passionate about building platforms that scale.\nA technologist who understands APIs, integrations, cloud services, and AI-enabled ecosystems.\nA customer-centric thinker focused on adoption, usability, and business outcomes.\nA collaborative leader who drives results through influence and partnership.\nA continuous learner who embraces innovation and emerging technologies.\nThe Impact You'll Have:\nYou will shape the integration backbone of customer support, enabling teams to build faster, innovate confidently, and deliver seamless customer experiences at global scale.\nWhy Join Us:\nOwn a strategic platform that powers global customer support transformation.\nDrive the intersection of APIs, AI, automation, and customer experience.\nInfluence technology strategy and product direction across the enterprise.\nWork with talented teams solving complex challenges at scale.\nMake a measurable impact on customer, developer, and business outcomes.\nJob -\nSoftwareSchedule -\nFull timeShift -\nNo shift premium (Spain)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":3944,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-26T12:22:18Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/hp-product-manager-customer-support-api-platform","json_url":"https://alion.io/job/hp-product-manager-customer-support-api-platform.json","meta":{"generated_at":"2026-11-06T15:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-product-manager-customer-support-api-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-product-manager-customer-support-api-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-product-manager-customer-support-api-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-product-manager-customer-support-api-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-product-manager-customer-support-api-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272396}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272396},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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