{"id":3309720,"url":"https://alion.io/job/hp-project-manager-managed-device-services","title":"Project Manager – Managed Device Services","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":144,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Project","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T09:27:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Project Manager - Managed Device ServicesDescription -\nOverview\nManaged Device Services (MDS) provides organizations with end-to-end management of personal computers and other endpoint devices throughout their lifecycle. Solutions may include Device as a Service (DaaS), device procurement, deployment, logistics, lifecycle management, support services, analytics, and operational processes that enable customers to acquire, manage, refresh, and support their PC environments at scale. The Expert Project Manager (PM) leads complex MDS customer transitions from contract signature through operational readiness and formal handover to steady-state delivery.\nThe role turns contractual commitments and solution designs into executable plans, establishes governance, coordinates cross-functional teams, manages scope, risk, dependencies, and budget, and validates readiness. It requires strong MDS and project management expertise, sound judgment, and the ability to create accountability across customer, HP, supplier, partner, global, and regional teams.\nKey Responsibilities\nTransition and Operational Readiness Leadership\nLead complex MDS transitions from contract signature through validated operational readiness and formal handover.\nTranslate the signed Statement of Work (SOW), solution design, assumptions, dependencies, deliverables, and acceptance criteria into an integrated transition plan with clear phases, milestones, resources, and readiness checkpoints.\nCoordinate required enablement activities, including account setup, ordering, billing, entitlement, ITSM onboarding, supply chain, lifecycle services, analytics, support, partner services, and customer integrations.\nPlan and coordinate pilots, proofs of concept, user acceptance, process validation, and other activities needed to confirm readiness.\nVerify that owners, teams, tools, processes, documentation, customer inputs, and escalation paths are ready before closure.\nLead closeout, lessons learned, and handover to the Client Delivery Manager (CDM) and other delivery owners, with incomplete work clearly documented and assigned.\nManage phased, regional, and global transitions, including formal handoffs or reengagement plans when work finishes at different times or is paused.\nProject Planning and Execution\nDevelop and maintain integrated schedules covering HP, customer, supplier, partner, regional, and operational activities.\nDrive delivery to approved scope, schedule, budget, and quality expectations; monitor the critical path and act when risks emerge.\nCoordinate interdependent work across countries, time zones, legal entities, service areas, and delivery organizations.\nAdjust plans when conditions change and route scope, schedule, cost, or commitment changes through the appropriate approval process.\nMaintain current, accessible project records that support continuity and informed decisions.\nProgram Governance\nEstablish and manage fit-for-purpose governance, including workstream, project, customer, leadership, and executive forums.\nDefine each forum’s purpose, participants, decision authority, inputs, outputs, ownership, and escalation path.\nSet clear decision rights and accountability across HP, customer, supplier, partner, and regional teams.\nMaintain decisions, actions, issues, and risks (DAIR) or other approved governance records.\nUse objective escalation triggers and present each escalation with the problem, business impact, owner, required decision, and target date.\nKeep governance focused on decisions and actions, supported by clear, accurate stakeholder reporting.\nCustomer and Stakeholder Management\nServe as the primary customer-facing transition leader and build effective relationships with project, operational, and executive stakeholders.\nCreate shared understanding of scope, responsibilities, dependencies, milestones, decisions, and readiness requirements.\nGuide customers through operational changes and identify the inputs, resources, approvals, and technical dependencies needed to maintain progress.\nCommunicate risks, tradeoffs, and recommendations in clear business language.\nManage expectations while protecting contractual scope and delivery feasibility and challenge unsupported assumptions or unrealistic commitments constructively.\nCross-Functional Service Enablement\nCoordinate the cross-functional teams required to enable the contracted MDS solution.\nClarify ownership across Pursuit, solution architecture, commercial operations, onboarding, contract administration, supply chain, ITSM, lifecycle services, technical consulting, billing, delivery, support, partners, and regional teams.\nIdentify process, ownership, documentation, and dependency gaps; connect the right experts and decision-makers to resolve them.\nTrack commitments, validate handoffs, and escalate threats to contractual or readiness milestones.\nCoordinate regional requirements while maintaining alignment with the global transition plan.\nContractual and Scope Management\nReview and interpret SOWs, amendments, change orders, solution designs, assumptions, responsibility matrices, pricing, and related contract materials.\nAlign transition plans and readiness activities with contracted scope; identify unclear, conflicting, incomplete, or unsupported requirements.\nDocument scope boundaries and distinguish transition responsibilities from ongoing operations.\nAssess proposed changes for impact on scope, schedule, cost, readiness, and contractual outcomes.\nPartner with the CDM, Pursuit, Sales, solution teams, finance, and other accountable groups on commercial or contractual decisions.\nRoute work outside approved scope through the appropriate governance and change-control process.\nRisk, Change, and Financial Management\nIdentify and manage risks, issues, assumptions, decisions, dependencies, owners, target dates, and mitigation or recovery actions.\nApply HP and customer change-control processes and ensure unresolved items are completed before handover or formally accepted by the accountable owner.\nManage the funded transition budget and project-management effort, including time, actual cost, remaining effort, forecast, and variance.\nRecommend pausing, rephasing, handing over, or formally changing work when dependencies prevent meaningful progress.\nKeep the transition budget separate from broader account financial responsibilities.\nDocumentation, Practice Contribution, and Team Enablement\nMaintain accurate, current, and accessible project plans, schedules, governance records, readiness checklists, handover materials, status reports, responsibility matrices, and lessons learned in approved systems.\nServe as an MDS transition resource for complex or nonstandard engagements and coach other project managers through reviews, guidance, and practical support.\nCreate reusable playbooks, templates, training, governance models, and readiness guidance.\nRepresent regional needs in global process, tool, methodology, and transformation initiatives, including pilots and validation activities.\nIdentify ways to reduce manual work, improve visibility and accountability, and accelerate readiness.\nComplexity and Scope\nLead complex transitions with significant contractual, operational, technical, financial, or organizational dependencies.\nManage work across multiple functions, countries, customer groups, suppliers, partners, and service components in a matrixed environment.\nWork through changing priorities, incomplete information, process ambiguity, and competing expectations.\nAnalyze and resolve issues that span business and technical areas, influence decisions across organizational boundaries, and lead recovery planning when needed.\nContribute to cross-organizational improvements within Managed Service Delivery.\nMeasures of Success\nAgreed transition milestones, readiness outcomes, governance, and handover deliverables are completed.\nWork is delivered within approved scope and funded transition budget, supported by accurate forecasting and reporting.\nRisks, dependencies, and ownership gaps are identified, escalated early, and managed to completion.\nTransition records are complete, and outstanding items have clear ownership and acceptance at handover.\nAvoidable rework and delays are reduced, and strong customer and stakeholder confidence is maintained throughout the transition lifecycle.\nMethods, reusable knowledge, and team capability improve over time while work remains compliant with HP policy, contractual requirements, and approved project management practices.\nRequired Education and Experience\nFour-year or graduate degree in business, information technology (IT), engineering, computer science, project management, or a related field, or equivalent practical experience.\n7 to 10 or more years of experience in project or program management, service transition, service implementation, IT operations, or a related field.\nDemonstrated experience leading complex cross-functional projects in a matrixed organization and influencing teams without direct authority.\nExperience turning contracts, solution designs, and business requirements into executable plans.\nExperience managing scope, schedules, risks, dependencies, financial controls, governance, and operational handoffs.\nExperience working directly with customers, presenting to management and executives, and coordinating distributed teams, suppliers, partners, or delivery organizations.\nExperience developing project-management guidance, reusable methods, or team enablement materials.\nPreferred Experience\nExperience with MDS, Device as a Service, endpoint or workplace services, device lifecycle management, or related managed services.\nExperience with IT service onboarding, operational readiness, and workstreams such as ordering, billing, entitlement, supply chain, lifecycle, analytics, support, ITSM, or customer integration.\nExperience supporting global or multiregion transitions and using service-management or project-portfolio-management platforms.\nExperience with continuous improvement, change management, service transformation, project recovery, or coaching project managers.\nCertifications\nProject Management Professional (PMP) certification required.\nITIL certification preferred.\nAgile, Scrum, or equivalent delivery-method certification preferred.\nSix/Lean Sigma or process-improvement certification preferred.\nChange-management certification preferred.\nKnowledge and Skills\nManaged Services and Transition Knowledge\nAdvanced knowledge of managed services transition, operational readiness, and the work required to move a contracted solution into steady-state delivery.\nAbility to interpret complex contracts, solution designs, and business requirements.\nUnderstanding of how Pursuit, Transition, Delivery, commercial operations, technical teams, and account management work together.\nWorking knowledge of endpoint and lifecycle services, ordering, billing, entitlement, supply chain, ITSM, analytics, support, and related MDS components.\nProject and Program Management\nIntegrated planning, scheduling, scope, requirements, deliverables, critical path, and recovery.\nRisk, issue, dependency, assumption, action, decision, change, and financial management.\nGovernance design, stakeholder and resource coordination, readiness planning, closeout, and handover.\nWaterfall, Agile, and hybrid delivery approaches, supported by disciplined documentation and records management.\nLeadership, Communication, and Problem Solving\nLead complex work and establish accountability without direct authority over all contributors.\nStrong relationship-building, stakeholder-management, presentation, and facilitation skills.\nCommunicate complex issues clearly and produce concise, decision-oriented reporting.\nChallenge unclear ownership, unsupported assumptions, and unrealistic commitments constructively.\nAnalyze incomplete or conflicting information and exercise sound judgment across customer needs, contracts, feasibility, cost, and risk.\nTools and Digital Fluency\nEnterprise projec...","description_format":"text","description_chars":14123,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-27T02:51:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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