{"id":2993852,"url":"https://alion.io/job/hp-pwp-tier3-hw-engineer","title":"PWP Tier3 HW Engineer","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":138,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chalandri, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T10:36:56Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T07:16:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"PWP Tier3 HW EngineerDescription -\nJob Summary\nThis role is responsible for providing advanced hardware technical support for HP PageWide Industrial Presses across the EMEA region. The position serves as the highest technical escalation point within the EMEA PWP Competence Center, working closely with Remote Support Engineers, Field Service Engineers, Customer Assurance (Tier 4), and R&D teams to diagnose and resolve complex technical issues. The role requires strong troubleshooting expertise, excellent customer communication skills, and the ability to manage high-pressure situations while driving timely issue resolution and maintaining customer satisfaction.\nResponsibilities\nActs as the primary Tier 3 hardware escalation point for complex issues affecting HP PageWide Industrial Presses, providing advanced troubleshooting and technical guidance to EMEA Remote Support and Field Service Engineers.\nCollaborates with Customer Assurance (Tier 4), Product Development, and R&D teams to investigate complex product issues, identify root causes, and drive corrective actions through to resolution.\nDevelops and executes technical diagnostic plans, analyzes system data, and validates corrective actions to restore press functionality and improve product reliability.\nProvides direct customer-facing technical communication, including explaining troubleshooting processes, test plans, root cause findings, and planned resolution timelines.\nCreates professional technical reports, executive summaries, and customer communications documenting investigations, findings, recommendations, and resolution status.\nLeads critical issue management activities for high-impact customer escalations, coordinating support resources across multiple functions and geographies.\nSupports press installations, upgrades, and major corrective actions by providing advanced technical expertise and escalation support.\nManages customer expectations during complex technical situations and demonstrates professionalism when handling customer frustration and business-critical downtime events.\nIdentifies recurring product issues and works with Customer Assurance and R&D teams to drive long-term product and support process improvements.\nProvides technical mentoring and guidance to Remote Support Engineers and Field Service Engineers, helping build organizational knowledge and troubleshooting capabilities.\nEducation & Experience Recommended\nBachelor's Degree in Engineering, Electronics, Mechanical Engineering, Industrial Engineering, Computer Science, or a related technical discipline, or equivalent practical experience.\nTypically 7-10 years of experience in technical support, field service, engineering, industrial printing systems, or related customer-facing technical roles.\nExperience troubleshooting complex electromechanical systems, industrial equipment, digital printing systems, or production environments is highly desirable.\nPreferred Certifications\nTechnical certifications related to industrial printing systems, electronics, mechanical systems, or troubleshooting methodologies are desirable but not required.\nKnowledge & Skills\nHP PageWide Industrial Press Technology\nHardware Troubleshooting\nElectromechanical Systems\nRoot Cause Analysis\nCustomer Escalation Management\nTechnical Problem Solving\nFailure Analysis\nIndustrial Printing Systems\nTechnical Report Writing\nRemote Diagnostics\nProduct Reliability\nR&D Collaboration\nField Service Support\nRisk Assessment\nContinuous Improvement\nCross-Functional Leadership\nCross-Org Skills\nEffective Communication\nCustomer Centricity\nResults Orientation\nLearning Agility\nCollaboration & Teamwork\nLeadership Through Influence\nConflict Resolution\nDecision Making Under Pressure\nImpact & Scope\nImpacts the operational performance and customer satisfaction of HP PageWide Industrial Press customers across the EMEA region.\nProvides technical leadership for complex customer escalations and serves as a key interface between field operations, customer support organizations, Customer Assurance, and R&D.\nContributes directly to product quality improvements, issue resolution effectiveness, and customer retention.\nComplexity\nWorks on highly complex technical problems involving hardware, software, workflow, and operational interactions where analysis requires evaluation of multiple factors, cross-functional coordination, and independent judgment.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (Greece)Travel -\n50%Relocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5436,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and 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