{"id":3663141,"url":"https://alion.io/job/hp-quality-program-manager-qpm","title":"Quality Program Manager (QPM)","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":156,"ghost_share":0,"stale_share":0.859,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seongnam, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T01:12:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Quality Program Manager (QPM)Description -\nJob Summary\nThe Quality Program Manager (QPM) is responsible for end-to-end quality ownership of HP products across the entire product lifecycle, from New Product Introduction (NPI) through Early Product Life (EPL) and Continuing Life phases.\nThe QPM serves as the central owner for quality issue detection, prioritization, and resolution, leveraging customer field data, telemetry, call/service data, and field test programs (Beta / Delta / CET). The role drives cross-functional teams to identify root causes, implement corrective actions, and reduce customer impact and warranty cost, while improving overall product reliability and customer experience.\nKey Responsibilities\nProduct Quality Ownership Across Lifecycle\nOwn and monitor product quality status from NPI through End-of-Life (EOL)\nManage quality activities across: NPI phase (Beta, Delta, CET until VR / Release checkpoints)\n Early Product Life (EPL) (post-launch through solution performance checkpoint)\n Continuing Life (steady-state quality & warranty performance)\n\nField & Telemetry Data Analysis\nAnalyze customer field data, including:Call Center and Service Event data\nTelemetry / AutoSend event data\nWarranty and AIR metrics\n\nIdentify early quality signals and anomalies\nQuantify financial impact of quality issues to prioritize actions\nIssue Prioritization & Execution Leadership\nOwn and maintain top quality issue lists (e.g., QOL / Top Opportunities)\nLead structured investigations using defined quality processes (QCA, IRM, EPL reviews)\nDrive root cause analysis and corrective actions across:R&D / Firmware / Hardware Engineering\nManufacturing & Supply Chain\nService & Support organizations\n\nField Test & customer Experience Programs\nLead or support customer-facing field test programs:Beta (early MT engines)\nDelta (Transactional or Contractual)\nCET (Customer Experience Test)\n\nEnsure unresolved issues clearly transfer into EPL ownership\nCapture customer feedback and drive quality improvements upstream before mass production\nCross-Functional & Executive Communication\nFacilitate regular quality forums with Operations, R&D, PSM, MPS, TME, and Service\nPrepare and present quality status, risks, and trends to management\nEnsure alignment and closure of corrective actions with clear ownership and timelines\nContinuous Quality Improvement & Cost Reduction\nDrive warranty reduction, AIR improvement, and defect prevention\nSupport upstream design and process improvements for future platforms\nEnable early detection and prevention of systemic quality issues\n\nQualifications\nRequired\nBachelor’s degree in Engineering (Mechanical, Electrical, Systems, or related field)\n 5+ years experience in Quality, Engineering, Manufacturing, or Program Management\nStrong experience with:Quality data analysis (field data, warranty, telemetry)\nStructured problem-solving and root cause analysis\n\nProven ability to lead cross-functional teams without direct authority\nExcellent communication skills for technical and executive audiences\n\nPreferred\nExperience with: NPI / EPL quality processes\nField test programs (Beta / Delta / CET)\nPrinter, PC, or complex electromechanical products\n\nWorking knowledge of:Warranty systems, AIR metrics, and service data analysis\nManufacturing, supply chain, or service operations\n\nStrong analytical mindset with the ability to translate data into business decisions\n\nKnowledge & Skills\nStrong understanding of product quality management across the full product lifecycle (NPI, Early Product Life, and Continuing Life)\nKnowledge of field test methodologies (Beta, Delta, CET) and their role in early defect detection and customer experience validation\nFamiliarity with hardware, firmware, and electromechanical systems, including manufacturing and supply chain interactions\nStrong root cause analysis and structured problem-solving skills (trend analysis, prioritization, corrective action tracking)\nCapability to quantify customer impact and financial impact of quality issues to drive prioritization\n\nJob -\nEngineeringSchedule -\nFull timeShift -\nFlexible (Korea, Republic of)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5088,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-11-03T04:15:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/hp-quality-program-manager-qpm","json_url":"https://alion.io/job/hp-quality-program-manager-qpm.json","meta":{"generated_at":"2026-11-07T03:56:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-quality-program-manager-qpm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-quality-program-manager-qpm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-quality-program-manager-qpm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-quality-program-manager-qpm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-quality-program-manager-qpm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3663141}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3663141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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