{"id":1925156,"url":"https://alion.io/job/hp-repair-billing","title":"Repair Billing","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2017},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T19:33:09Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T01:58:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Repair BillingDescription -\nJob Summary\nThe Repair Billing Specialist is responsible for supporting US and Canada billing and customer service processes for Americas repair operations, ensuring accurate invoicing, payment processing, and resolution of customer billing inquiries. The role serves as a key interface between repair operations, finance teams, service partners, and customers to ensure timely revenue realization and a positive customer experience.\nResponsibilities\nProcess and validate repair-related invoices for out-of-warranty and bench repair services.\nSupport billing transactions, payment processing, and reconciliation activities.\nInvestigate and resolve invoice discrepancies, pricing issues, and billing exceptions.\nRespond to customer and internal stakeholder inquiries regarding invoices, payments, and repair charges.\nProvide invoice copies and billing documentation upon request.\nMonitor billing queues and ensure timely completion of billing-related activities.\nCoordinate with repair operations, finance, and service delivery teams to resolve escalations.\nMaintain accurate billing records and ensure compliance with company policies and financial controls.\nIdentify process improvement opportunities and support operational efficiency initiatives.\nAssist in managing customer escalations related to invoicing, payment status, and repair order billing.\nEducation & Experience Recommended\nFour-year or Graduate Degree in Supply Chain Management, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.\n Preferred Certifications\nProject Management Professional (PMP) Certification\nCertified Professional In Supply Management (Standards Organizations) Knowledge & Skills\nContinuous Improvement Process\nData Analysis\nEnterprise Resource Planning\nFinance\nInventory Control\nInventory Management\nKey Performance Indicators (KPIs)\nLean Manufacturing\nMaterial Requirements Planning\nMaterials Management\nProcess Improvement\nProcurement\nProduction Planning\nPurchasing\nSAP Applications\nSupply Chain\nSupply Chain Analysis\nSupply Chain Management\nSupply Chain Planning\nWarehousing Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity\nResponds to routine issues within established guidelines. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nSupply Chain & OperationsSchedule -\nFull timeShift -\nFirst Shift (Mexico)Travel -\nNot SpecifiedRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4037,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T19:33:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/hp-repair-billing","json_url":"https://alion.io/job/hp-repair-billing.json","meta":{"generated_at":"2026-10-08T02:05:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3689,"day_limit":5000,"remaining_today":1311,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-repair-billing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-repair-billing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-repair-billing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-repair-billing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-repair-billing"}]}