{"id":1994395,"url":"https://alion.io/job/hp-senior-manager-ps-quality-customer-support","title":"Senior Manager, PS Quality (Customer Support)","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Singapore"],"countries":["IN","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T13:51:33Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Senior Manager, PS Quality (Customer Support)Description -\nJob Summary\nThis role is responsible for overseeing multiple subordinate managers and individual contributors responsible for coordinating, managing, and leading post-launch quality management programs across HP's Personal Systems portfolio. The role drives customer-centric quality improvements through quality intelligence, issue management, customer experience insights, advanced analytics, and cross-functional engagement with Product Management, Engineering, Manufacturing, Supply Chain, Service Delivery, and Support organizations.\nThe role manages resources, deliverables, schedules, and costs for multiple ongoing quality programs, ensuring alignment with business objectives while improving customer experience, product quality, reliability, and operational efficiency. The role engages with senior stakeholders to communicate quality performance, escalate emerging risks, and influence strategic decision-making that improves customer outcomes across the Personal Systems lifecycle.\nResponsibilities\nProvides direct and ongoing leadership for an organization of managers and individual contributors responsible for post-launch quality management across HP Personal Systems products, including commercial and consumer notebooks, desktops, workstations, displays, accessories, and emerging computing platforms.\nLeads quality intelligence activities leveraging customer feedback, support interactions, repair data, social listening, telemetry, and operational insights to identify opportunities for product and customer experience improvements.\nManages headcount, deliverables, schedules, and costs for multiple ongoing quality programs and initiatives, ensuring resources are appropriately allocated and business objectives are achieved.\nDrives early warning detection and management of emerging product, software, firmware, reliability, and customer experience issues.\nLeads cross-functional issue management activities, including identification, prioritization, investigation, escalation, and closure of significant quality concerns.\nEngages with Product Management, Engineering, Category, Supply Chain, Manufacturing, Support, and executive stakeholders to communicate quality performance, risks, and recommended actions.\nLeads business reviews, operational governance, and executive communications related to quality and customer experience performance.\nOversees analysis of quality, support, repair, customer, and operational data to identify trends, root causes, risks, and opportunities for improvement.\nPartners with business teams to prioritize quality initiatives and develop business cases supporting quality investments, operational improvements, and customer experience enhancements.\nDrives adoption of AI-enabled analytics, automation, and modern quality management practices to improve organizational effectiveness.\nEducation, Experience & Certifications Recommended\nFour-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 10+ years of job-related experience or 8-10 years of management experience, preferably in project and program management, quality, lean six sigma, or a related field.\nProject Management Professional (PMP) Certification\nLean Six Sigma Certification\nQuality Certification\nKnowledge & Skills\nQuality Management & Continuous Improvement\nCustomer Experience & Customer Centricity\nData Analytics & Business Insights\nQuality Issue Resolution & Root Cause Analysis\nProgram & Project Management\nRisk Management\nProcess Excellence & Operational Effectiveness\nAI, Automation & Digital Transformation\nExecutive Communication & Stakeholder Management\nCross-Functional Leadership & Influence\nStrategic Thinking & Prioritization\nTeam Leadership & Talent Development\nResilience & Change Leadership\nImpact & Scope\nImpacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.\nComplexity\nUses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.\nDisclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nQualitySchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5579,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T08:25:36Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.515,"p_room":0.35,"age_days":13,"expected_fill_days":5,"reasons":["conf:15","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hp-senior-manager-ps-quality-customer-support","json_url":"https://alion.io/job/hp-senior-manager-ps-quality-customer-support.json","meta":{"generated_at":"2026-10-19T06:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-senior-manager-ps-quality-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-senior-manager-ps-quality-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-senior-manager-ps-quality-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-senior-manager-ps-quality-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-senior-manager-ps-quality-customer-support"}]}