{"id":3775933,"url":"https://alion.io/job/hp-service-operations-specialist","title":"Service Operations Specialist","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":169,"ghost_share":0,"stale_share":0.817,"repost_share":0.006,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":127800,"currency":"USD","period":"year","gross":null,"usd_annual":127800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-04T23:21:12Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T17:08:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Service Operations SpecialistDescription -\nThis role is responsible for the end-to-end execution and control of the purchase order and supplier invoice lifecycle for a defined portfolio of services agreements. The role creates and maintains purchase requisitions and purchase orders, validates supplier invoices against contracted rates and statements of work, and resolves exceptions that prevent payment. The role maintains the spend, commitment, and contract records used for monthly reporting and forecasting, and supports cost savings and contract renewal activity by providing accurate analysis of supplier spend and contract compliance.\nResponsibilities\nCreates purchase requisitions and purchase orders in the organization’s source-to-pay systems, ensuring correct supplier records, cost allocation, contract references, and supporting documentation in accordance with the organization’s policies and procedures.\nMonitors purchase requisition and purchase order approval workflows, follows up on pending approvals, and escalates aging or blocked transactions to the appropriate stakeholders.\nExecutes purchase order changes throughout the contract term, including value and date amendments, line additions, copies, withdrawals, and closures.\nReviews and validates supplier invoices against purchase orders and contracted rate structures, confirming effort periods, supporting documentation, tax treatment, and available purchase order balance prior to approval.\nIdentifies invoice discrepancies and charges without a contractual basis, places affected items on hold, documents the variance, and pursues written resolution with the supplier and internal stakeholders.\nResolves price blocks, goods receipt and invoice receipt mismatches, and duplicate or misapplied submissions in coordination with Accounts Payable and Finance.\nMonitors purchase order balances, burn rates, and expiration dates, and provides advance notice of contracts approaching renewal, exhaustion, or expiry with balance remaining.\nInterprets statements of work and master agreements to extract operative commercial terms, including rate tables, headcount and hours, service level and key performance indicator clauses, expense provisions, and notice periods, and maintains supplier reference documentation for team use.\nMaintains the accuracy and completeness of purchase order and spend tracking records, and prepares the supporting analysis for monthly spend, drawdown, invoice aging, and savings reporting.\nSupports cost savings and cost avoidance initiatives by analyzing run rate against budget, identifying under-utilization and overlapping scope, and preparing rate and market comparison data ahead of contract renewals.\nServes as a day-to-day point of contact for supplier billing and project management contacts, and coordinates with business focals, Global Indirect Procurement, Accounts Payable, and Finance on purchase order and invoice matters.\nContributes to the continuous improvement of purchase order and invoice management processes, controls, and documentation standards.\nEducation & Experience\nFour-year Degree in Supply Chain Management, Business Administration, Finance, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.\nHas 2-4 years of work experience, preferably in procurement operations, purchase order and invoice management, vendor or contract administration, accounts payable, or a related field.\nKnowledge & Skills\nAccounts Payable\nAuditing\nContinuous Improvement\nContract Management\nCost Reduction\nData Analysis\nEnterprise Resource Planning (ERP)\nFinance\nInternal Controls\nInvoice Processing\nKey Performance Indicators (KPIs)\nMicrosoft Excel\nProcess Improvement\nProcurement\nPurchase Orders\nPurchasing\nSAP Applications\nSAP Ariba\nSpend Analysis\nStatements of Work (SOW)\nSupplier Relationship Management\nVendor Management\nCross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nImpact & Scope\nImpacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.\nComplexity\nResponds to routine issues within established guidelines and refers more complex matters to a higher level.\nSalary\nThe pay range for this role is$83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nDisclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management, and whether the requisition opens to internal candidates first.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":6599,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-11-04T23:21:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":127800,"is_top_pay":true},"html_url":"https://alion.io/job/hp-service-operations-specialist","json_url":"https://alion.io/job/hp-service-operations-specialist.json","meta":{"generated_at":"2026-11-10T21:08:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-service-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-service-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-service-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-service-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-service-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3775933}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3775933},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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