{"id":2972446,"url":"https://alion.io/job/hp-service-supply-chain-planning-super-user","title":"Service Supply Chain Planning Super User","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":152,"ghost_share":0,"stale_share":0.901,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":89000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-03T12:51:11Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Service Supply Chain Planning Super UserDescription -\nThe Servigistics Super User is the process owner and subject matter expert responsible for driving the effective use, configuration, and continuous improvement of the Servigistics planning platform across the AMS Service Supply Chain organization. This role partners with Planning Managers, planners, COE, IT, and global stakeholders to ensure planning processes are standardized, data quality is maintained, and business requirements are translated into scalable system solutions. The position leads testing, deployment readiness, issue resolution, training, and ongoing optimization activities while supporting adoption of global planning standards. The Super User acts as the primary liaison between the business and technical teams to maximize planning automation, improve planning outcomes, and ensure stable business operations within the Servigistics ecosystem\nJob Responsibilities\nOwn and maintain Servigistics configuration, parameterization, planning process governance to support business objectives\nLead data validation, UAT, regression testing, parallel planning, and go-live readiness activities for system deployments and enhancements\nEnsure master data integrity, planning data quality, and alignment to global planning standards\nMonitor planning outputs and system performance, identify exceptions, and drive corrective actions as needed\nAct as the first level of business support for planners, conducting issue triage and coordinating with COE, IT, and PTC teams when required\nDevelop playbooks, standard work, training materials, and governance routines to support sustainable adoption after implementation.\nLead future-state planning process design, fit-gap analysis, and solution alignment across global business teams.\nLead continuous improvement initiatives focused on automation, forecast accuracy, inventory optimization, and planning effectiveness\nParticipate in global governance forums and promote adoption of global standards and best practices\nSupport business continuity planning, documentation maintenance, simulations, and change management activities\nEducation and Experience Required\nBachelor/master’s degree in supply chain or math - related subject or Engineering\n5-8 years of experience in supply chain planning, service supply chain, consulting, enterprise planning systems, transformation programs, or large-scale system implementation\nFluency in English language\nKnowledge and Skills\nAdvanced knowledge of Service Supply Chain planning processes including forecasting, inventory optimization and Order Plans\nStrong expertise in Servigistics or similar planning tools configuration, parameter management, and planning workflows\nExperience with master data governance, BMT management, and planning data validation\nStrong analytical and problem-solving skills with the ability to diagnose system, data, and process issues\nExperience leading UAT, regression testing, defect management, and deployment activities\nAbility to collaborate effectively with cross-functional teams including business, IT, COE, and external partners\nStrong understanding of planning solution design, configuration logic, data models, and integration points across ERP, planning, reporting, and execution systems.\nConsulting-style stakeholder management skills, including executive communication, workshop facilitation, issue framing, and recommendation development.\nImpact & Scope\nImpacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity\nWorks on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nSupply Chain & OperationsSchedule -\nFull timeShift -\nFirst Shift (Mexico)Travel -\nRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5065,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Supply Chain","Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-21T03:02:26Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.444,"p_room":0.28,"age_days":54,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hp-service-supply-chain-planning-super-user","json_url":"https://alion.io/job/hp-service-supply-chain-planning-super-user.json","meta":{"generated_at":"2026-11-03T13:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-service-supply-chain-planning-super-user"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-service-supply-chain-planning-super-user"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-service-supply-chain-planning-super-user"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-service-supply-chain-planning-super-user\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-service-supply-chain-planning-super-user"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2972446}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2972446},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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